Business Communication in Toyota

3068 Words Sep 20th, 2013 13 Pages
1. Introduction
In Toyota Motors Corporation there are several communication methods by which employees share their ideas, information, opinions and feelings. The following are some of the methods of internal communication: news-letter, face to face, notice board, memo, e-mail, telephone, text messages, and instant messaging. The sharing ideas, information, opinions and feelings contribute to the operations of teams and the work of individuals within the corporation.
I will suggest about four methods of two-way internal communication. 2. Vertical Communications Vertical Communication is the communication between those who are on different levels of authority within the company. For example, manager to employee, general manager to
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vi. Indirect Horizontal Communication This indicate communication between each level of department and different level of another department. Such as a middle management in department 1 communicates to other foreman supervisors in department 2. For example; in Toyota Car Company, the leader in department is indirect other department of manager. It is used to communicate with the staff relationships. And then we can also prepare direct and indirect plan to meet the staff. But we will notice that a number of staff seen to have problems in understanding the message about the lack of bonuses. At that time, we will solve these problems. So, we need to communication to answer for the questions. We will need important communication. They are non-verbal communication, meta-communication and paralanguage. 4. Non-verbal communication Non-verbal communication is the process of communicating through sending and receiving wordless messages. Non-verbal communications include facial expressions, the tone of the voice, gestures displayed through body language or posture; facial expression and eye contact, sense of touch, sense of smell and body motions, object communication such as clothing, hairstyles or even architecture, or symbols and info graphics. Other mean, in the process of communication is talking without speaking a word.

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