Business Correspondence

Letters are used to let customers know of changes or asking them to call if necessary

Formal communication can be a piece of writing or be communicated verbally, for example, by an email or a letter. In some cases, different methods might be used to send the information across and make sure that it is understood fully.

Some of the examples of written communication are the letters sent to the patient, reports, appointments, notes, prescription. In social care settings, where there are old people, children, mothers. They cannot remember some things. So the written method helps them and helps service providers to remember import facts. The examples of written methods are the letters send to the family members, menu, and care plan. In early years setting, it is necessary for parents to know what is going on with their children.

Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications.

Letters – Letters should be structured properly, knowing exactly who there for, the date and any content appearing on the letter is presented properly.

Why do you need to know the purpose of any communication you are sending and its Intended audience (1.1, 1.2) In what way does this affect the language you might use when producing written communication or information? (2.3)

* Must know the difference between a memo and a business letter they have very different purposes.

1. written messages do not have to be delivered on the spur of the moment as they can be edited and revised several times before they are sent so that the content can be shaped to maximum effect 2. written communication provides a permanent record

Written communication | 1. E-mail. This is a form of communication that uses the internet to send notes, letters, documentation etc. to another person’s / company’s email address. 2. Formal or informal letter. These would generally be addressed to a specific person and if from a company generally on letter headed paper. |

Written communication can take the form of legal documents or manuals that can be stored electricity or hard copy. Allows workers to have access to customers information. Even by leaving a phone number the service writer or technician doesn’t have to make on-the-spot diagnosis. That way customers be notified of the problem, course of action, and cost before work. allows a repair facility to keep track of sales, inventory, job applications, repairs. It allows all participants to have a sold copy of costs and agreements All shop policies regarding labor rates, guarantees, and acceptable methods of payments can be sent out in a mass letter or an email.

Non- electronic communication involves the distribution of a message usually in the form of: Reports, Letters, Flow Charts, Invoices and even Verbal Communication amongst employees. This form of communicating is not as popular as it once was, but it provides businesses with other avenues to communicate instead of electronic communication. Furthermore, different types of communication suit contrasting businesses in addition to, the preference of people involved within a business.

The business letter form that the text says imparts a feeling of directness without a strong personal touch is the ________________ form.

“Written reports on the other hand give executives, managers, and supervisor’s detailed information as to their overall progress on projected tasks within different departments; and overall company goals” (Nelson & Quick, 2017, pg. 131). In addition, however, there is other types of written communications, such as memo’s and letter’s which give more adequate information when communicating officially, these being larger in span and theme compared to memo’s. “Thus, making the shortest kind of written communication to be that of form, which may be used to collect information inside or outside the organization” (Nelson & Quick, 2017, pg. 131).

Success in any business depends on one thing: the ability and knowledge to communicate. The knowledge of good business writing is a very important factor and part of our day-to-day business. We have to understand and take some time in writing business letters. It will require a little planning and some thought, but for the company, it can make the difference between successful and failed business deals. We must not forget that our aim is to build a lasting relationship with our internal and external clients.

It is only through transmitting meaning from one person to another that information that information and ideas can be conveyed. The key parts of the communication process are (1) the sender (2) encoding (3) the channel (4) decoding (5) the receiver (6) feedback. There are three types of communication: upward, downward, lateral. The study was aimed to know the communication structure of Standard Chartered Bank. If any lacking is found, the organization will be able to improve performance. The study will find a chance to know the system of the organization and its communication system which will increase our knowledge and experience. The study has been done with the method case study. The study was done with the help of random sampling. The sample size of the study was 3. Their communication style is very rich. They have very effective communication system. By removing the communication barriers between higher level managers and lower level managers they can do it better. They should enrich their formal communication system. We think that after doing these things they will be improved.