Business Ethics And Corporate Ethics

863 Words4 Pages
When we talk about business ethics, we think of the business as a whole, but in reality business ethics applies to the individuals working within the business. According to Investopedia, business ethics is the study of proper business policies and practices in regards to potentially controversial issues (Investopedia, 2016). Strong business ethics will help an organization become more successful by building customer loyalty, retaining good and talented employees, creating a positive work environment and avoiding legal problems (Hill, 2016). Devise Products Unlimited (DPU) has been in business for about thirty years, but recently some of the departments have been struggling. After doing some research, they were able to find out that business ethics has been an issue. Customers are complaining of the staff’s attitude in the sales, engineering, and production department. The staff is being unhelpful, mean, and angry with their customers, making the customers feel that they were bothering the staff. From the business ethics point of view, this can cause major problems for DPU. Their current reputation is affecting their customers’ loyalty, they have a hostile working environment that will lead to employees leaving the company, and the staff attitude can result in a legal issue if not address immediately. The individuals working in these departments are affecting the image of the entire company and if Martin Thomas, the CEO, does not take action soon, he is at risk of losing
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