Chapter 16
Marketing Ethics and Social Responsibility
GENERAL CONTENT: Multiple-Choice Questions
1. The marketing concept is a philosophy of customer satisfaction and _____. a. mutual interest b. mutual gain c. innovation d. needs met e. none of the above
(Answer: b; p. 495; Moderate)
2. You have just read the latest survey about consumers’ attitudes toward current marketing practices. It reveals that consumers in general hold _____ attitudes. a. mixed b. slightly unfavorable c. moderate d. A and B e. belligerent
(Answer: d; p. 495; Easy)
3. Many critics charge that the American marketing system causes _____ to be higher than they
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Which one? a. Consumers like change. b. No one is forced to buy the new product. c. It will eventually wear out anyway. d. For most technical products, customers want the latest innovations. e. None of the above.
(Answer: c; p. 501; Moderate)
14. The _____ marketing system has been accused of poorly serving disadvantaged consumers. a. European Union b. American c. GATT d. WTO e. NAFTA
(Answer: b; p. 502; Easy)
15. A Consumers Union study found that the _____ pay more for inferior goods. a. wealthy b. uneducated c. poor d. Jews e. Asian Americans
(Answer: c; p. 502; Moderate)
16. A Consumers Union study suggested that the presence of _____ in low-income neighborhoods made a big difference in keeping prices down. a. supermarkets b. super centers c. discount stores d. large national chain stores e. factory outlets
(Answer: d; p. 502; Moderate)
17. A type of economic discrimination in which major chain retailers avoid placing stores in disadvantaged neighborhoods is called _____. a. embargo b. licensing c. redlining d. tariff e. scrambled merchandise
(Answer: c; p. 502; Easy)
18. The American marketing system has been accused of adding to several “evils” in American society at large. These untrue criticisms include
The “American Dream” has changed form dramatically since the term was first coined in 1931 by James Truslow Adams. By definition, it refers to the goal of the American people to pursue their own individual dreams with independence. However, considering the increased amounts of advertising in recent years due to the advancement of technology, are Americans actually making their own, uninfluenced decisions about the products they are purchasing? Kalle Lasn, the founder of the anticorporate AdBusters Media Foundation, would likely disagree. As the founder of this organization, the Estonian author’s goal is to inform average consumers about the hidden grime in advertising that they may not be aware of, such as discrimination and logical fallacies.
c. Did anything surprise you about the company's values? Why or why not? (1-3 sentences. 1.0 points)
Every day, companies present the people with advertisements everywhere they go. Advertisements have become very prevalent in today’s society nowadays focusing in on a negative connotation. Advertisement has become an effective way for producers to display their new products. In present day, they come in forms of billboards, flyers, e-mails, and even text messages. It is widely known that companies create advertisements to persuade people to buy specific products or goods; however, it is not widely known that advertisements can make a negative impact on today’s society. The companies manipulate people’s mind and emotions, swaying people by new promotions and therefore generating a strong desire to fit into the society, that causes them to make inessential expenditures. Advertisements pose a critical impact on the American culture.
* Human resource management= the management function focused on maximizing the effectiveness of the workforce by recruiting world-class talent, promoting career development and determining workforce strategies to boost organizational effectiveness
The average United States Citizen views about 5000 advertisements a day (Johnson). Advertising is everywhere. Billboards on the way to work, ads on the internet, and paper products such as magazines or newspapers display a sale or a promotion of a good or service. Usually, the ad will give a brand or company name, and uses the product’s merits to draw the consumer closer. This has grown exponentially as advertisements in media in 1970 were estimated to be 500 a day, a ten percent increase in the last 48 years. (Johnson). This is due to the rise of technology, as the computer has become a household gadget within the new millenium. These advertisements are meant to give a synopsis of the product or service’s purpose, quality, and efficiency. If a consumer views 5000 advertisements in a single day and assuming the commercials do not repeat, 5000 goods or services are introduced. With more options to choose from in such little time, the consumer has a harder time differentiating the quality and perhaps necessity of the product. The marketers rely on the quick, impulsive decision making of consumers. With the misleading nature of many infomercials or radio broadcasts, the people of American society are bombarded with constant propaganda, thus making seemingly harmless promotions more potent to filling industries’ pockets and lessening the common population’s
Now look at your quotation sentence. Think of two points of commentary for your choices and write them below:
Advertisements are an extremely prominent part of American society. Very few places exist that an individual can go without being exposed to some form of ad. From product placement to billboards, advertisements exist in nearly every facet of life. Marion Nestle discusses what she considers to be one of the more heinous forms of advertisement in her essay, “The Supermarket: Prime Real Estate.” Nestle uses several persuasive techniques to convince her audience of the evils of supermarkets. Her use of emotionally charged phrases paired with her more logical assertions help to drive her point home while her clear bias and lack of supportive source detract from her overall argument
Wilks 1 Stephanie Wilks His 1050 Sec 201 April 10, 2010 Roland Marchand and Kelly Schrum: Critical Analysis of Consumerism Post WW II American was a place full of optimism and fear. The American people had survived 20 years of depression and war to find new prosperity and an increase in mass production of goods and services that improved quality of life. This meant better times for Americans, but fears over the Cold War, threat of an evermore intrusive American government and loss of individualism existed as well. These high expectations and anxieties played a great deal into how people consumed. Eventually these factors combined with aggressive advertising marketing, with the help of media (mainly TV), led to the emergence of a whole new
To begin, Lorie Johnson in Source C, highlights the harmful effects of marketing on our overall “delusion” of the “American Dream”. Johnson states, “…parents get trapped into buying the heavily sugared cereal…” and “…places that sell music probably have stock in hearing aid…” Johnson’s commentary on marketing here shows us the significance of the “Almighty Dollar” within our everyday lives. These ruthless marketing systems can invoke a sense of want into the consumer, which can only be fed through the use of the “Almighty Dollar.” As a result material wealth takes precedence over attaining stature, due to extreme marketing techniques.
C. How did this affect the product’s marketing mix price, promotion, packaging and distribution decisions?
iii) The researcher of Greens & Co. found that American consumers visit different stores for
1. What is your evaluation of the women’s apparel industry and Harrington’s position? How has the average price of women’s apparel changed? What is your evaluation of their financial performance?
a) They attract a new and major segment of the market which is more health conscious. This new segment of the market includes people who are