Business Is Steady And The Average Occupancy

because it might be a big wait and they might no be able to stand for

We must know which visitors we can expect. For example, guests for a wedding (because a wedding will be held in one of the halls of the hotel), or businessmen who come for a business meeting, or a family on vacation.

Moxy rooms will be offered at price points and amenity levels somewhere in between a hostel and a four-star hotel. Younger consumers have also shown hesitancy in paying for services that older generations consider necessities, including luxury hotel’s staples like concierges and room service. Moxy’s guestrooms are functional and well-designed with many technology amenities like flat-screen TVs, built in plugs and USB ports in every corner with free and fast wifi available around the

The Hotel Monaco recognizes that 65 percent of their clients are business travelers and therefore accommodate this clientele’s stay with the appropriate amenities. They do this by providing three meeting rooms, each guest room has a two-line phone and a fax machine, they provide business services at the front desk, and have full audio/visual department. Where they go above and beyond is being the Hotel Monaco is of a boutique design with 192 rooms priced in a four-star range they provide the same quality and services of a luxury hotel but in an atmosphere of staying at a friend’s home. These adaptations in their operational organization to better suit the needs of customers within varying regions of operations have effectively proven to be profitable.

* With the help of CRM along with recognition of the customer providing personal services was also possible. This helps in tailoring the experience according to customer needs and creating a long term relationship. For eg. Rooms can be pre-assigned and prepared according to customer preferences.

3.1 What are the role of technology and the role of operations staff in delivering an appropriate level of service for each hotel?

is one of Canada’s top hoteliers in the mid-market, owning interests in 16 hotels in Canada and the United States. Furthermore NGI is in ownership of 2,200 rooms in 17 hotels across Canada and the United States. The Company is expert in all facets of the hotel business, from marketing to building to management. Focused on creating the best return and value for all stakeholders, Northampton’s market-sensitive strategy is to acquire or build hotels that provide great value and superior accommodation. Gratefully, NGI excels in this sector by offering services that exceed expectations while still posting industry-leading margins. Besides acquiring and developing undervalued and underutilized hotel assets, NGI also provides superior overnight accommodations at mid-market prices. This has been done through aggressive marketing, re-branding and ongoing hotel upgrades.

Management constantly thinking of ways to decrease travel and lodging costs across the org, currently reserved approx. 500,000 hotel room nights annually for a total spend of 70 mil Euro during 2003

LITERATURE REVIEW - INTRODUCTION According to Porter, M. (1985), A firm can have competitive advantage over its competitors either by delivering the same benefits at a lower cost (cost advantage), or by delivering benefits that exceed those of competing products (differentiation advantage). In a competitive industry such as the real estate, it is becoming more obvious that in order to protect their cash flow and remain competitive,

In the case of the Hamilton hotel, Snow needs to make a decision as to if 60 additional rooms reservations should be accepted which could lead to overbooking (Weatherford & Bodily,1990). It is a problem of capacity utilization that is being faced in this particular case where revenue maximization is aimed while minimizing customer dissatisfaction.

Millennium Partners and The Ritz Carlton Hotel have partnered up to open a hotel located in Washington D.C. This hotel will be a multi-use facility called the “Hospitality Complex” where you will find the 300-room Ritz Carlton Hotel, luxurious condos at the top of the complex, restaurants, spas, sports facilities, and retail shops. There is a huge concern that the time frame of the seven-day training process is not enough time from new employees to deliver the supreme guest service that the Ritz Carlton is known for. This Seven Day countdown prohibits the hotel from opening at a higher occupancy rate which means the hotel not making revenue.

To remain profitable, hotels must operate with around 65-70% capacity . Due to seasonality, political and economic events, some hotels are finding it difficult to maintain profitable occupancy levels and have started to provide services along multiple levels within the industry's

Grunge Hotel Group comprises 64 1-star hotels based in UK. The group, which is cash rich, has been growing steadily through the acquisition of run down and dilapidated premises which it then turns into basic hotels. The group has good ratings on website; many of the employees working at the Grunge Hotel are eastern Europeans who are highly skilled. Its properties will be renovated with a view to provide better services as well as basic accommodation with reasonable prices given to the employees who accepts pay rate below market average and they work diligently. This helps the hotel group to meet its target of being the cheapest and the managing director wants it to be standing as the number one group that offers basic accommodation.

Workflow audits provide insight into areas of vulnerability. And, if you are concerned about outside vendors, talk to your web-based property management software provider about the benefits of remote device wiping.

Research indicates that whilst a price reducing strategy, which is commonly used in response to strong competition, may see short term gains, rarely does it attract and retain new customers (Chan & Wong 2005). In Hong Kong many hotels have reduced their room rates to remain competitive, however the above implies that hoteliers would do better to understand how their services and facilities influence customer satisfaction rather than simply reducing