Business Management & Administration Module

* The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.

| A trade union is an organisation that employees can join, where their rights and interests are discussed and protected. A trade

People – One of the many things good about Southwest Airlines is that the kinds of people who are heroes of the organization are people who care and go out of their way to help the customers. They’re the ones who are celebrated and held up as shining examples. Additionally, high levels of satisfaction among employees can be attributed to Southwest employee policy. Happy employees can provide high quality service and bring more customers back. To reinforce the culture of hard work, high-energy, fun, local autonomy, and creativity, the company provided continuous education program to employees. If you can help someone out or brighten someone’s day, be it a co-worker or a passenger, you’re doing your job well.

The human resources practices have created shareholder value by means of low turnover, high productivity and excellent job satisfaction level. Southwest has designed cross function work coordination whereby once the airline reaches a destination, every member of the flight and ground crew does everything necessary to get the next flight out on time. Remarkably the airline achieved a turnaround rate of 70% of their flights had an average fifteen minutes ground time in 1991. This lessens labour costs, significant productivity advantage in terms of equipment utilization, avoidance of long delays and makes flying with Southwest attractive to the travelers.

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all,

Jack posses the ability to influence his peers with his charismatic nature. Although, he does lack leadership by not delegating duties with structural goals attached to reflect the desired outcome. Therefore, he loses sight of the workday operations. It is only then on Christmas Eve that he realizes his team has not entirely understood his vision.

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By providing a secure environment ensures that the employees, customers and visitors to the premises are safe from harm, such as having a security gate with intercom at a nursery school, this ensures that the children cannot wander out and others enter the premises without permission, makes it a safe place for the children to be left and reassuring the parents of their safety as well.

Managers make many decisions every day. Thankfully there are many tools available to a manager as they make these decisions. Tiffany is a General Manager of a franchise in the quick service restaurant industry. She is faced with decisions dozens of times in one day. A large portion of the decisions that she is faced with are made to solve structured problems, however, sometimes an unstructured problem does arise that she needs to address. As well as solving problems Tiffany must also make plans to in order to have structure and organization to achieve the goals set forth by herself and the company that she works for. Looking at some of the decisions that Tiffany has had to make recently it can been seen how she goes about solving

WestJet is facing an urgent problem. The pilots’ contract expires in two weeks’ time and the pilots are unhappy with the offer that has been presented. This has created conflict between management and the pilots as the pilots feel that too many things are being taken away. If a quick agreement is not reached, flights would be grounded, which would impact the bottom line and negatively affect culture. A collaborating approach will need to be applied in order to come to a swift resolution.

8. SkyWest, Inc. must seek global markets to enter that allow joint ventures and potential for growth to strengthen the company’s competitive position. I would recommend the management stay on top of technological advances in aircraft and purchase fuel efficient jets to lower fuel costs. Also, a plan to consolidate ASA offices with the offices of SkyWest would cut down operating costs.

The aviation industry, due to its fast paced and extremely performance oriented nature, is an ideal example of how proper organizational behavior lends to the growth, and ultimate success of a company. Often, mitigating operational hurdles and constraints becomes the focus of leadership in this industry as problems such as financial limitations continually arise. This unfortunately can result in employers neglecting the most essential part of their company, the employees. The ability for an employer to recognize and resolve threats to employee job satisfaction and security, conquer lack of employee motivation, and proactively negotiate internal and external conflict allows for a company to thrive.

The management style of Southwest airline is characterized by how greatly it takes care of its employees’ well-being. The management considers it as a mean to achieve higher customer satisfaction: “Keep employees happy, then they will keep customers happy”.

The Company is committed to providing their employees with a stable work environment with equal growth opportunities. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. (The Mission of Southwest Airlines, 2011)

Southwest Airlines incorporates a team orientated culture by cross training its employees so they are capable of helping each other if necessary. The company place a strong emphasis on training work teams and cultivating employee citizenship behavior. Employees participate in twice daily meetings where they can discuss any issues and determine a course of action. Job applicants who are not viewed as team players are not hired. This team oriented organizational culture offers more positive relationships with managers and coworkers thus providing a quality workplace.