Business Organization, Atlantic, Pacific Management

The planning of the goals we want to achieve, time to achieve and how they want to achieve.

IDENTIFY AND REVIEW THE RELEVANT RANGE OF OPERATIONS AND THE SPHERE OF BUSINESS ARRANGEMENTS OF THE ORGANISATION

As you may know customer service plays a key role in running a successful business and as a Lead Cashier and Trainer for seven years at Coastal Farm I had the privilege of gaining a variety of experiences both internally and externally. As the Lead Cashier and Trainer I strived to express the importance of customer service and provide my team with the proper knowledge and tools to ensure we were going above and beyond for our customers. Whether I left a sticky note on their desktops with a phrase such as “be the reason someone smiles today,” or asked them if they have ever had a bad experience at a business and what they learned from that experience to keep that in mind while serving their customers, my end goal was for my team to recognize

They also to compete with the likes of Bp and Esso by opening up over

Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify those expectations and meet them to the customer's satisfaction.

The critical factors in the successful transformation of British Airways were changing the culture of the organization for the employees and the consumers. British Airways embarked on an aggressive media campaign that helped change the “face” of the airline. Their new tag line was “The worlds favourite airline”. Customer service became the number one priority for all employees. Lead by Colin Marshall, “an enabling culture (was put) in place to allow customer service to come out, where rather than people waiting to be told what to do to do things better, it’s an environment where people feel they can actually come out with ideas, that they will be listened to, and feel they are much more a part of the success of the company” Jick (2011)(p.30). A “Putting People First” (PFF) program was instituted for all front line employees. This helped to unify the employees with the new vision of customer service first for the company. During these two day mandatory meetings, all front line staff interacted with all levels of managers and leaders on an even playing

Each year companies lose an estimated $41 billion due to their poor customer service. (insightsquared) Customer service is the most important services in any business so much so that many successful businesses consider this as one of the keys that would spell the success or failure of the company. Today’s gloomy economic news is a concern for workers everywhere. Customer service is key to any businesses you are employed at. Skills in dealing with customers are more important than realized. Training is critical in running a successful business. Make the decision today to treat your customers well it is the cheapest marketing tool. Train your staff to be excellent representatives of the company. Great customer service is a skill that can be learned. People expect good customer service everywhere and it’s your job to give it to them. You will learn 6 key fundamentals of basic customer service.

It 's universally acknowledged that a great customer experience is one of the best ways to ensure that customers become repeat customers and this is often the goal of most organization. Long repeat customers will imply the distinction between a thriving business and one getting ready to go under, thus understanding the worth of client expertise is often of great importance (Theyel & Hofmann, 2015). Client expertise is tied with good client service, thus Team Support 's Henry M. Robert Johnson offered up a report on the best way to set about that.

Without qualified and well-trained employees committed to strong customer service all of your efforts to please customers will be fruitless.

| |“The Ones Who Walk Away from Omelas,” Ursula K. Le Guin (pp. 1311-1315) | | |

When I was a child, I had a group of friends, and I liked to be the leader. In addition, my friends used to select me as the leader of the team because of my skills. I used to select the game to play, and I liked to watch over my friends. Also, I used to practice volleyball, and I was the captain of the team. I always liked to be in control, directing and handling the team. I learned to be organized on an early age. I learned how to manage my time to go to school on time, to practice ballet, go to volleyball practice after school, have time to do my homework, and go to bed at a reasonable time. I did not know that I was developing managerial skills. I was undecided; I did not know what to study. I liked arts, science, math, but I had more

Customer service is where it all begins. It is from the moment of meeting a customer to the moment of saying goodbye. Customer service is the root to a successful business and one of the most important aspects. However, most businesses, of all kinds, lack good customer service and lacking good customer service can hurt a business in many ways. I am employed at David’s Bridal in Baton Rouge and have heard of many customer complaints. My solution to this problem takes three steps. When hiring, an interviewer should look for extensive experience in customer service, followed by very frequent customer service training among employees, and finally giving an incentive to employee for having good customer service and encourage them to continue.

It seems that more and more companies and businesses have come down with a severe case of amnesia. They seem to have forgotten who it is buttering their bread. Sadly, as businesses expand and grow, they become more and more reliant upon technological or automated services, throwing the personal touch and human side of customer service out the window. Unfortunately that’s where their profits will also eventually follow.

In any business, leadership management’s responsibility is to provide a safe and comfortable working environment, using appropriate communication skills, operating with the highest possible ethical standards, being fair, provide compensation to the employees increasing motivation for the employees to work at his or her fullest potential. This paper will discuss Enron, and the business failure that occurred. At one time, Enron was one of the largest energy providers in America, based out of Houston, Texas. This paper will explain how specific organizational behavior theories could have predicted Enron’s failure. Also provide a comparison and contrast how leadership management and organizational structures

In order for the service employee to deliver on the customer’s expectations, the company (or management) must provide the necessary resources to fulfill the duties of the job. The success of the firm is also supported by the internal customers, also known as employees, and the satisfaction of these employees can influence the service encounters with external customers (Gremler, Bitner & Evans, 1994). It is imperative that management of the company delivers to the expectations of the employees in order to fulfill business goals and objectives.