Business Plan

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CHAPTER15
CONFLICT AND NEGOTIATION IN ORGANIZATION
Conflict- is a process resulting in the perceptions of two parties that they are working in opposition to each other in ways that result in feelings of discomfort and animosity.
COMMON FORMS OF CONFLICT
Task Conflict – refers to conflict regarding the goals and content of the work.
Process Conflict – occurs when the parties agree on the goals and content of work but disagree on how to achieve the goals and actually do the work.
Relationship Conflict – occurs when the parties have interpersonal issues.
Legal Conflict – may arise when there are differences in perception between organizations.
CAUSES OF CONFLICT
Interpersonal Conflict – conflict between two or more individuals is
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Pram model-is a four-step approach to negotiation proposes that proper planning, building relationships, getting agreements, and

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