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Business Process Analysis

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BUSINESS PROCESS ANALYSIS AND MEASUREMENT PAPER Business Process Analysis and Measurement Paper Business Process Analysis and Measurement Paper Within the successful planning and execution of every prominent business today is the underlying factor of operational management. Although in the early terms most companies that focused on this area were manufacturing companies, this innovative idea has struck cords into service and retail. From creating software to computers Dell has risen in the last 20 plus years to become one of the worlds leading technological innovators. In 2006 Dell achieved a pivotal goal and was named on the list of the Fortune 500 a coveted seat among all businesses. How does Dell achieve such staying power? …show more content…

30). Their decisions affect shareholders’ decisions to invest in the company, suppliers being willing to provide products or services to Dell and customers’ willingness to purchase their desktops, laptops, PDA’s or other electronic equipment and software from Dell. Pearce and Robinson (2005), tell of Dell’s innovation in this manner, “Dell Computer built its first 10 years of unprecedented growth by creating an organization capable of the speedy and inexpensive manufacture and delivery of custom-built PCs. Gateway and Micron have attempted to copy Dell for most of that time but remain far behind Dell’s diverse organizational capabilities” (p. 151). Shareholders Face it, shareholders are after one thing and one thing only, returns on his or her investments. Preferably, they want big returns. If a shareholder loses confidence in the company that he or she has invested their dollars into, they will sell those shares and make the investment in some other company or investment opportunity. This loss of confidence would cause Dell Computer to have to make up that working capital in other ways such as cutting staff or looking for ways to cut spending. On the other hand, if an investor feels confident that his or her investment would bring them the returns that they desire from Dell, it would infuse Dell with additional working capital to bring

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