Essay on Business Process Redesign Or Reengineering

The ordering process begins with the decision of the customer to submit their order simply by either calling, faxing or mailing their order information. When a customer calls in their order, the customer service representatives takes down pertinent customer information, which includes the customer's name, billing and shipping address, product number and description, quantity and shipping instructions. While taking down the order, the customer service representative access the company's order entry system where inventory checks are conducted as well as credit checks are processed. In addition, delivery options are advised to the customer. Here the customer decides

competition, both in attributes and in products. In order to supply an attribute that no

Loss of control of the licensee manufacture and marketing operations and practices leading to loss of quality.

The competition among rivals is very high due to price and non-price factors. Companies try to attract customers to their products by introducing

quality. As reforms continue to ensue organizations must stay abreast of these changes to guarantee their livelihood.

Speedup time to market. Because there are more people involved the process of innovation is faster

such as enhancing its differentiated appeal and improving its cost structure because it was losing its

Marketplace, especially in technology business is growing fast and constantly bringing the new offers to the consumers. As a society we have an ongoing strive for newer and better things. It’s a part of the nature and it might seem like a race, but we tend to think that we can always have something improved. We get a phone, but the new model comes out a month later. We are most likely to go and get the new one, because it has more functions than our other phone. Do we really need that new phone? Probably not, but it’s the need for the newer and better things that will always be there and rule the marketplace. It is a great opportunity for the businesses to grow and to satisfy the consumer’s needs.

Increased competition in the market and other environment changes resulting in adverse impacts to financial performance,

to financial issues or threats of losing future contracts. Quality control has been an essential

18. A front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer.

Starting with hardware, the systems that a company chooses to rely on to run its business will have a big influence on how effectively they can scale over time

In today's business world, corporations have become more complex and more unpredictable, in fact it is considered almost "healthy" that a corporation experience change and transformation. Companies need to be susceptible and ready to acknowledge the challenges that change presents with and try to overcome these for the benefit of the company as a whole. Due to the ever-changing business and social environments caused strongly by globalizations, this has meant that companies must keep themselves up-to-date, whether it is through using the latest form of technology or through the latest management fad. There are many factors involved with change and the successful management of it which can often be a difficult time for

This could be company strengths, current market penistrationpenetration, supplier agreements and simply all of the business and/or customer loyalties that they have had. Also in today’s market the consumers are looking for the “next new thing”. They no longer want an extension of what they already have. The consumers are loyal to a company, but can quickly change focus if a company fails to continue to change to meet their needs and/or demands for change.

The key force for change was firstly the economic change. Given the rise of globalisation and in turn increased competition, change played an important part to maintain market share and further more increase it. Secondly change in pricing trends created the need to offer added value and new innovative products that would offer value for money (Rivkin et al, 2005).