Business Studies(handle mail)

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CU 672: Handle Mail Understand Security procedures when handling mail or Packages.
1.1 Explain the purpose of security procedures for handling mail or packages.
In a business environment it’s essential that you have correct mail handling procedures in order to keep information safe and secure this can be client’s details, account details, personal information of employees etc. This needs to be protected in order to avoid illegal misuse of data and personal information leading to fraudulent activities.
1.2 Give Examples of security procedures for handling mail in organisations.
Mail may have confidential information; it may include personal information about employees or contain confidential business information. When we receive mail or
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CU672 Make and Receive Telephone Calls
Understand how to make telephone calls
1.1 Describe the different features of telephone systems and how to use them
There are different types of telephone systems, the range can be from simple hand held domestic telephones to switch board telephone network systems used in business organisations. The features varies from the type of telephone systems its you are using and the different types of the hand set features they have. For example the “ Call Waiting” feature is for if you are talking on the phone and some one calls you and you can put the first caller on hold and talk to the second, and switch between the two callers. You can have "Call Forward", so that if you needed to forward the call to a different person with a different hand set you can forward this call in this way. Finally there is the "Call Answer" feature which means that if you are on the phone or not at home then the telephone system will answer your phone call and take a message and play it back for you.

1.2 Give reasons for identifying the purpose of a call before making it.
It is important to identify the purpose of a call before making it because this enables you to gather all the inforamtion you need regarding the call you are about make.
When making phone calls you can consider the time the phone call takes and be cost effective, the person to whom you are making the phone

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