Business Systems and Information Management Tui Case

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A REPORT ON BUSINESS SYSTEMS AND INFORMATION MANAGEMENT BY JEANINE BANKS – 21739226 Word Count: 2, 133 CONTENTS 1. INTRODUCTION…………………………………………………………………………... | 3 | 2. FINDINGS2.1. GENERAL ENVIRONMENT……………………………………………………………….…………2.1.1. PEST Analysis…………………………………………………………………………………….2.1.2. SWOT Analysis..…………………………………………………………………………………. | 446 | 2.2. IMMEDIATE ENVIRONMENT……………………….…………………………..………………….2.2.1. Threat of Entry……..……………………………………………………………………………2.2.2. Power of Suppliers…..…………………………………………………………………………2.2.3. Power of Buyers…………...……………………………………………………………………2.2.4. Threat of Substitute……………………………………………………………………………2.2.5. Rivalry…………………..…………………………………………………………………………... | 777888 | 2.3. THE…show more content…
* The organisation also has high staff morale of 550 pilots and over 1000 flight attendants which have been trained to cater to customer needs (ibid). * Sixteen million pounds had been saved through energy saving initiatives during 2008 to 2010 from TUI group as a whole (ibid). * Technological This mainly involves the technological advancements of the company. * TUI Fly has an online website as well as Facebook and Twitter pages to update and inform customers on information, the company uses it website for online booking of trips by customers in their own time and comfort. In 2009 only 8% of holidays were booked in travel agent while the rest were booked online (Telegraph, 2010). These booking are recorded with Airline Reservation System which updates the flight details empty seats as well as the database of the customers (Videcom, 2006) * Online check-in is also available on the website for customers to avoid queues at the airport. Phone bookings can also be done for more complicated planning of trips. All these aid in reducing costs for both customers and the company. * One of the most important part is the aircrafts, The website mentions that it has ‘23 Boeing

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