Business and Administration Level 2 Unit 1 Assessment

1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).

Health & Safety At Work Etc. Act 1974 (HASAWA)Employers have a general duty to ensure the health, safety and welfare at work of all employees so far as is reasonably practicable.Management of Health & Safety at Work Regulations 1999Employers have a legal duty to carry out risk assessments as the first step in ensuring a safe and healthy workplace. * A written record must be kept if there are 5 or more employees. * Preventive and protective measures must be

Also employers should provide up to date courses on health and safety to ensure that staff know how to keep themselves and others safe in the workplace and any outside visitors or customers that come in and to be able to co-operate with their employers. Also make sure they are following safety rules like using equipment safely, ensuring materials used are properly stored, handled, used and transported, to provide a safe working environment for employers, to provide a written safety policy/risk assessment, also staff should know what to do in case of an accident occurring at work or how to report any safety risks.

Telephone – A telephone maintains a few different features rather than just receiving and making calls. At work the phones that we use are often different to

Employers must provide a safe working environment and equipment / uniform / signs to ensure the employees are as safe as they can be. Customers are also provided with a safe store to shop in and measures are put in place to ensure everyone’s safety in kept in tact

1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).

• The first thing you need to do is save a copy of this document, either onto your computer or a disk

The main legislation is the Health and Safety at Work Act 1974, this was brought in to place a duty on all employers ‘’to ensure, as far as is reasonably practicable, the health, safety, and welfare at work’’ of all their employees. A regulation of this legislation is a requirement on the employer to carry out a risk assessment. When there are more than five employees the risk assessment must be more detailed.

The employer has a responsibility to follow the regulation which is known as the ‘Health and Safety at Work Act 1974’. This is An Act to make further provision for securing the health, safety and

Also to avoid dangerous moving and handling, the employees then have the responsibility of making sure they use all equipment as they have been trained to do so, follow all health and safety working practices within their workplace, avoid putting themselves, other staff, individuals or visitors at risk, and making sure they report any hazards or risks to their employer.

1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.

Section 2 of the HSW Act deals with employersʹ duties, and states: ʺIt shall be the duty of all employers to ensure, so far as is reasonably practicable, the health safety and welfare of all their employees whilst they are at work.ʺ

You need to be knowledgeable and efficient and show the company in a good light. A good call could be the difference between keeping that customers business or losing it. You should use each call, whether making or receiving as an opportunity to offer great customer service.

1. Explain why change happens in a business environment. You should include at least three reasons in your answer.

Knowledge, understanding and skills 1.1 The main points of contracts of employment will include: • Job description •