Business and Administration Level 2 - Unit 1

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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 8 pages and is made up of 7 Sections. Name: Katie Harrison Section 1 – Know…show more content…
Telephone conversation. A conversation that is held between 2 people that isn’t in person over a communication device. 2. face to face conversation. A conversation that is held between 2 or more people that is in the same room as one another. | Non-verbal communication | 1. Posture. This is the way in which someone holds their self, the way the stand etc. 2. Facial expression. This is the way someone’s face responds to an action or words. For e.g.…if someone was told something they like they would generally be wide eyed and smiling. | Written communication | 1. E-mail. This is a form of communication that uses the internet to send notes, letters, documentation etc. to another person’s / company’s email address. 2. Formal or informal letter. These would generally be addressed to a specific person and if from a company generally on letter headed paper. | 2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others. Discharging an inpatient at work…this would be done face to face. This would need to be done so the care can be explained in depth to the client and also so I can see that there is an understanding of what has been done / happening. Also so I can see that the client understands what needs to be done as part of home care. Informing a client an animal is due a health check / vaccination. This is done using an informal letter / post card
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