Business and Administration Level 2 - Unit 1

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1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).

By observing us children learn how to interact with others, accomplish goals, and get along in the world. We are the examples, and what many do not realize is that our non-verbal messages and actions are stronger than our verbal ones. Non-verbal communication consists of expressions, tone of voice, eye contact, and actions.  The way you listen, look, move, and react tells the other person whether or not you care, if you’re being truthful, and how well you’re listening. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport. When they don’t, they generate tension, mistrust, and confusion. There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment in others.

Non-verbal communication is very important and is often more important than verbal communication. This consists of eye contact, hand and body language and facial expressions.

Telephone – A telephone maintains a few different features rather than just receiving and making calls. At work the phones that we use are often different to

• The first thing you need to do is save a copy of this document, either onto your computer or a USB drive

Please note that this Assessment document has 8 pages and is made up of 3 Parts.

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Please note that this Assessment document has 14 pages and is made up of 4 Parts.

1. Explain why change happens in a business environment. You should include at least three reasons in your answer.

Please note that this Assessment document has 8 pages and is made up of 7 Sections.

Please note that this Assessment document has 15 pages and is made up of 7 Parts.

1. written messages do not have to be delivered on the spur of the moment as they can be edited and revised several times before they are sent so that the content can be shaped to maximum effect 2. written communication provides a permanent record

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Non- electronic communication involves the distribution of a message usually in the form of: Reports, Letters, Flow Charts, Invoices and even Verbal Communication amongst employees. This form of communicating is not as popular as it once was, but it provides businesses with other avenues to communicate instead of electronic communication. Furthermore, different types of communication suit contrasting businesses in addition to, the preference of people involved within a business.