Business and Administration Level 2 Unit 2 Assessment Essay

2475 Words10 Pages
Unit two: Principles of providing administrative services


You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.


Section 1 – Understand how to make and receive telephone calls
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2. Complete the table below with the following information:

• At least two examples of internal mail services that are available to organisations • At least two examples of external mail services that are available to organisations

|Internal mail services |External mail services |
|1. Staff of the company delivering mail between departments or |1. Royal mail. |
|branches. | |
| | |
| | |
| | |
| | |
|2. Company emails, memo boards. |2. Parcel force. |
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