Business and Administration Unit Four

The Coca Cola Company is an American beverage corporation, manufacturer, retailer and marketer of non-alcoholic beverage concentrates and syrups, which is headquartered in Atlanta, Georgia.

* The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.

1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).

1. In relation to your current business environment (or one that you are familiar with):

During these times of change business may have to change its orgainsation, operation and its nature to deal with the challenges of each stage in the business life cycle. For business to be successful they must constantly develop and change strategies to deal with the growth of the business or the life of the business may be cut short.

1. Explain why change happens in a business environment. You should include at least three reasons in your answer.

Unit Title: OCR unit number Sector unit number Level: Credit value: Guided learning hours: Unit expiry date:

2. New perspectives- Let's face it, the business world is constantly changing and in order to be successful companies must adapt and change over time.

There are a variety of sources available both within and outside my organisation. These sources allow me to get advice on topics such as employment issues, training and any other support I may need. Within the business I work, there are various people that I can talk to regarding my career, such as the Business owner/manager Phoebe, the office manager Claire or my colleagues. I could also use the internet to find out more information about administration. There are a multitude of different websites that can be easily accessed that offer information regarding career advice, training opportunities and a large range of jobs to progress onto. Websites like the National Career Service (www.nationalcareerservice.direct.gov.uk) provide tools to identify

The three organisations that that have been identified are called, Maya café, which is a micro business, La Dolce Vita – Newry, which is an SME business and Norbrook who are a large organisation. Maya café is small family run business who is dedicated to bringing you coffee and tasty grub. Maya café get their coffee beans straight from Guatemala, and have a good relationship with the suppliers and farmers that they deal with. “Before our coffee beans are shipped they are tested by our quality control consultant, who is also an accredited Star Cupper of Central America.” (http://www.mayacafecompany.co.uk/our-coffee.php).

Market conditions are constantly changing; the market conditions that the firm started with may not be the same market conditions a few months later. This gives business managers the opportunity to keep up with change and continuously improving their skills and assets.

P1 – Explain the effects of changes in the economic environment on a selected business.

To begin this you can say any business could improve their managing resources as nothing can be perfect there will always be improvement's needed whether you notice them or not, that’s why some business hand out flyers which gets them feedback about the business from its customers mainly and it gives them a clear view of what to improve within the business and what is doing fine.

These techniques will be taught to your employees because we know that your number one goal as CEO of McDonald’s is to keep your customers happy. Two other ways to keep your customers happy is to ensure the restaurant has a cleanliness environment and to deliver the right order to the customer. When you think of an interview, you know the firm handshake is what will set you apart from any other applicants; it’s the same with how clean your restaurants are kept. The trash and stains on the floor will not look sanitary for a person that wants to order some food and sit down to enjoy it. They shouldn’t have to worry about the smell or appearance of the restaurant while they sit and dine. Customers come to McDonald’s to enjoy a fast meal and they do not want to waste time going back to the counter to complain about a misunderstood order. Sometimes it’s not all about the customers, another efficient way to receive positive customer service is to reward and recognize your employees.

In this essay I will be describing how three external factors are impacting upon the business activities and stakeholders of John Lewis and Oxfam.