BUSN120 Mastery Assignment “Communication is Key”, this phrase is one of the most important phrases to live by in any situation that comes your way in life. As a woman who is interested in a corporate management position after school, my communication skills need to be beyond perfect. The majority of the business world is men, but that is changing rapidly. As a woman, you must speak and present yourself confidently and strongly in order to be heard. Along with speaking well, it is important to be able to be just as professional on paper. Great writing skills, can help explain things that may have gotten misinterpreted during your conversation. If you listen to others, speak well, and communicate on paper as well as in person, you have a …show more content…
When communicating, speaking is only half of the job, you must also be an amazing listener. There are 10 key listening skills that will always help you become the best listener you can.
1. Stop Talking, let them speak: Be sure to let your listener talk, and share their Ideas with you as well.
2. Control external and internal distractions: Take away any Physical barriers between you and your colleague such as a vase of flowers or a computer screen. Also, be sure to clear you mind for any internal distractions such as person problems on your mind.
3. Be receptive, keep and keep an open mind: As a good listener, you much keep an open mind to understand your colleague’s point of view, if different.
4. Listen for their main points: If your listening effectively, you should be able to catch their main points, this will ensure them that you feel what they must say matters; which it should.
5. Capital on any lag time: Capitalizing on lag time uses the quickness of your brain to anticipate what is coming next, try to guess their next point.
6. Listen between the lines: Listen for feelings in their sentence, as well as facts.
7. Judge ideas, not appearances: Concentrating on the context to the message rather than the delivery will help them become more comfortable speaking with you.
8. Avoid interrupting: Hold your fire, let them finish what they must say before responding.
One strategy that I could use is repetition, by doing this I would be clarifying what the individual was saying.
I personally, have to first accept that I too am not perfect; my past and current methods of communication and listening skills have not worked, and I need to be more open in order to welcome change. One important step that can be made involves common courtesy; do not speak when someone else is speaking! This is something that was taught during early stages of development, yet it is often ignored during adulthood because of a false sense of entitlement that ones’ opinions are more important, and that is not true. As Petersen (2007) has stated throughout his book, there is often a sense of urgency or a need to solve problems or interject solution even when it is not required or asked. The idea that another person may only be seeking a listening ear is bypassed completely. Moving forward, I think it is essential that I create my own TLC (talker-listener card) that I can take with me and use as a stepping stone to changing my flawed listening and communication skills. Because I am a visual learner, this will work perfectly in helping me stay focus on my role in the conversation. Whenever I feel the need to interject my opinions, I can look down at the card and acknowledge if it is my turn to speak and even if it is remember what my duties are; if the problem was not mines to begin with then my job is not to solve it but rather be an effective listener in order to help the other person develop their own
Tell them that you’re serious and tell them please listen closely because it’s important. Get to a point on what you’re saying, and make it interesting.
Listen - It is important to listen carefully so you can respond to what people say.
Being a good listener is not something that comes natural. You must learn to be an active listener. Do not interrupt, you should listen more than you speak and always keep an open-mind to avoid immediate judgement. When a PAL comes to me with a serious concern, I will take them to my office, silence the cell phone, close the office door, look them in the eye and listen intently to their concerns. I would repeat what concerns they have and respect that they have taken ownership and brought this problem to my attention. I will be certain not to belittle or downplay their very real concerns and reassure them that I understand their problems or concerns and I will help find a solution. I would let them we will be working
Watching the video of Julian Treasure: 5 ways to listen better and reading the chapter 5-9, the keys I gasp is that listening is a vital skill that is needed to improve in learning and as well in relationship. Using RASA which mean R( Receive) to pay attention to the speaker. A (Appreciate) show verbal response showing that you're paying attention. S (Summarize) explain the important part. A(Ask) ask afterthought of the speech. He was very passionate for students to learn how to be a great listener. In the speech class within the chapter they gave me pointers, be a selfish listener and identify your listening
What makes up a good listener? Some things that make up a good listener is good eye contact, being respetcful to the speaker, and not talking when the speaker is talking. When the speaker is talking you should look them straight in the eyes and nooding if you understand what there saying. Being respectful consist of not fidgiting and moving around. Finally what makes up a good listener is to not talk when they are speaking or talk to someone else. Over all being a good listner consist of good eye contact, being respectful, and to not talk when they are.
Determine the talker's needs during the interaction. At the beginning of a conversation, the talker may be tentative and not say what he or she means. Whether he or she continues often depends on the listener's initial response. Stay neutral and try to listen objectively. Direct, clear communication rarely occurs when information flows one way. Listening blocks are obstacles that interfere with our listening they
Being an excellent listener is one of the best ways to become a good communicator. Throughout the group work, the author demonstrated great communication skills when listening to her team’s different ideas and then taking them on board to create the best results. Fellow team members will appreciate good listening skills, and so in return, it will have a positive impact to the group’s mood, and encouraging them to be confident to speak up and say their thoughts as they know their ideas are being listened too.
Listening is a vital element of communication and it is very much different from hearing sense of human. A meaningful communication requires both a good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations a listener is in. Sometimes, speaker exhibit ineffective style such as defensiveness, ambushing, pseudo-listening, stage hogging and selective listening in their communication tracks.
It is important to listen carefully and to withhold personal judgement. This is especially true when the subject matter or the position taken by the speaker is making you angry. In this circumstance, your interjections, if not thoroughly thought through, may just make the person defensive. Problems can also arise if you are too nice and give a lot of positive comments. People like it when they are being praised. This can alter what the speaker is saying. If you continue to give positive comments the speaker will continue to want more of them from you. If you want to find out what the speaker is really thinking you need to listen and withhold evaluation.
There are several methods to achieving effective listening. Concentrate on what others are saying. Make yourself shut out other challenges facing you and simply listen. Don't allow yourself to do other things as you listen, such as answering the phone, doing paperwork, or checking your e-mail. Effective listening is difficult and requires all of your attention and effort. The listener needs to focus on what is being said so they will not misinterpret what the speaker is trying to say. Paraphrase or rephrase what the speaker was saying in your own words to ensure that you heard the information accurately. It is important to
Be an active listener. Let them talk. Instead of reciting your script, listen. Get to know them.
As soon as someone believes that you are listening to what they have to say, they will be able to trust that your actions are in line or empathetic towards their views. This will result in a greater effort in cooperation from that individual and by feeling heard it may even improve the productivity of the employee.
Interpersonal listening: is the power to interpret things and to make healthy communication. A person that listens properly can transfer the accurate message to the specified person or to any receiver. If we listen properly we can effectively accomplish our assigned activities. Listening can prevent unnecessary mistakes. That is why people say, before you talk, think twice. If we listen to our family we can avoid some of the problems easily. If we listen to our friends, we canform good relationships. If we can listen to our groups, teams, and communities, we will be good leaders. When someone listens carefully until the speaker finishes, it helps the listener to get the whole message in order to answer any needed questions.There should be no worries of what to say after the speaker finished his /her speech. Sometimes being quiet is preferable. A good listener will make a good judgment.Listening skills also interoperates with verbal and non verbal communications which helps to receive messages sent by other people.