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CMS Compliances And Humana Case Study

Satisfactory Essays
Following up the conversation in the RVs, all the sales agents must be compliances to sales all the products and plans at Humana. At the RV today, there is a prospect Ms. Melody Bossley would like to request Medicare information for her mom without any authorizations, and you mentioned that you will give a contact to her mom’s over the phones. This would be a violation CMS and Humana unsolicited guidelines. By CMS compliances and Humana Policy, Agent may not market through unsolicited contacts as defined by CMS and in Humana policy and procedures. Especially we are on the RV, without the client’s permission , we are not permission to call the prospects or get unsolicited leads by third parties including the prospect’s spouse, family members
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