CNO Case Study Summary

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their CNOs were there to take appropriate actions as needed when issues or problem were unresolved in the department. Furthermore, they were mediating with other departments when conflicts arise among nurses and other employees. This finding is consistent with the result of the study of Willcocks (2012), wherein he stated that CNOs build connections and alliances across the organization by fostering communication across organizational silos.
The equal power of the chief nurse and other organizational leaders was depicted in the organizational chart of the hospital. It was noted that a solid horizontal line is connecting the chief nurse with other organization leaders. With this type of organizational chart, the chief nurse has the ability
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