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CUSTOMER SERVICE PLAN SAMPLE Essay

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[Insert Department Name]

[Insert Department Logo]

Customer Service Plan

[Insert Date]

This template includes directions and examples.
Please remove all text in italics and replace with content for your Department’s customer service plan.
Please note that the total length of your plan should be approximately ten pages.

Executive Summary
The Executive Summary should be 1-1.5 pages. In this section, provide an overview of the purpose of the document, that it was required by Executive Order 13571, and overall goals for the department’s customer service efforts. The table below provides summaries of your department’s signature initiative and the 3-5 key services that will be the focus of the …show more content…

Use the same text as in the table in the Executive Summary.]

1. Increase Feedback from Customers
In this section, list at least two bullet points describing the activities that the Department will undertake to increase feedback from customers, such as: mechanisms to collect ongoing, timely, and actionable customer feedback for the identification of early warning signals of customer service concerns; and efforts to conduct more rigorous customer surveys. All feedback activities should be linked to their expected uses and benefits.

Activity 1 [Text in bullets should emphasize the intended benefit of the activity, and should also include an estimated timeframe. For example: Increase workers’ awareness of safety and health standards by establishing a standing panel of worker rights groups for quarterly focus groups to develop and refine an outreach strategy for vulnerable groups of worker beginning in Q1 of FY2012]
Activity 2
Activity x

2. Adopt Best Practices for Improving Customer Experience
In this section, list at least two bullet points describing the activities that the Department will undertake to adopt best practices for improving the customer experience, such as: redirect resources to cost-efficient and customer-preferred channels (e.g., creating self-service kiosks in walk-in centers; or increasing website functionality to allow more self-service); evaluating and improving the entire customer experience with the

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