CW Midtown Case

On Tuesday July 7, 2015, at approximately 3:01 PM, Kiana Beekman, (MFCU Investigator) (Beekman) received a call on the state office telephone from HILL, Lucy (Service Facilitator of Lucy Hill Services (LHS). During the conversation, Beekman asked HILL to clarify her role and responsibilities as a service facilitator, in addition to the role and responsibilities of HARRIS, LaFrance as the Employer of Records (EOR) for Medicaid Recipient DANIEL, Rose and MCGHEE, Inocencia as DANIEL’s aide. She was also asked to provide any documentation of training on timesheet submission and approvals that she provided HARRIS and MCGHEE under the Department of Medicaid Services (DMAS) Consumer-Directed care aide program.

I tried to inform her the role of the GAO, but she abruptly interrupted me saying she is going to hire an attorney and will sue the State of Oregon for not protecting her mother and hung

Returned call to Ms Deborah Turner. She wanted to complain about a CW worker that did not allowed see her great-niece Astasia (2years old) and great-nephew, Odion (4 years old).

CPSW did a home visit to meet with Ms. Berner and to discuss about her safety plan since the children are moving with her on10/29/16 from the foster provider. Ms. Berner was late for her appointment and CPSW waited a 40 minutes for Ms. Berner. Ms. Berner apologized for being late. CPSW explained Ms. About safety plan. Ms. Berner understood and she signed them. Ms. Berner stated that she will be doing a house arrest for two weeks and the recommendation of her criminal court is to obey law and continue taking her medication on time and seeing her therapist. Also, cooperating with her PO and CPSW. CPSW consulted with the supervisor and she has approved both children to move back with Ms. Berner. Goal 1-2

She asked if we will take a look into her case to see if the CW caseworker followed policy and laws, she was informed that since she appealed, the CW OPA will review her case, and also since she does not have a CW open case, the GAO only review complaints about open DHS cases.

She asked to review her application for February then, since Jeffrey is no longer receiving UC and he does not expect to increase his income because the inclement weather. I asked her if she already has spoken with her worker. She said that she has called twice, but nobody is returning her calls. I told her I will send and email to the branch lead worker asking to have someone to call her back to discuss her application for February. I gave her my information and phone

CMB worked with this new client for about eight to ten weeks, while also continuing to see her original

Upon my arrival I made contact with Debra Wethington, who informed me of the following:

Ms. Pollard wanted to know when Javon'Tay would receive the DD waiver. ISC explained the process, than she asked about receiving a case manager. She said she was told by the other lady he would receive a case manager, which would take him out to his appointments and take him places.

In regards of the BRS referrals, I communicated to her that I have found in our system (I did not mentioned OR-KIDS). I told her that several attempts and referrals have been made to BRS providers, but unfortunately they do not have available space for Evan until April 2017. I informed her that this is something that DHS-CW has

The GAO received a call today from Ms BRESHEARS, STEFANIE. Ms BRESHEARS was complaining about DHS is not providing the right services to her son as ordered by the court.

Mr Steiner originally contacted the GAO on 02/03/2017 to file a complaint against the CW Salem Caseworker and Supervisor because they were not letting him to have a quality visits with her daughter, who is in DHS custody.

She wanted to file a formal complaint against a CW case worker who is her son's CW caseworker. The constituent stated that the caseworker does everything that the mother of the child (who is her grandson) and she believes that the CW caseworker is violating her and her son's civil rights. Her son's attorney had told her if her son wants to have her child back, they needs to gain the CW caseworker and make the CW caseworker her best friend.

On 06/24/2016 HS De La Torre met briefly with Ms. Bethune for a follow up with any housing leads. As per client it has been difficult to view apartments. Brokers are not taking her due to lack of stable income, poor credit. Client stated that she viewed a condominium located around 141 Street and Atlantis Ave. New York, NY directly with a Landlord who is willing to assist her. Client did not provide any information regarding the Landlord. Client is concern about the fact that the apartment is a condominium that DHS will not approve the apartment. HS reached out to DHS for a correct follow up, HS is waiting for a response.

The constituent called us to complain about every time she finishes all requirements to have child returned, the CW worker tack on more requirements.