Cadet Uniform Services: Cleaning Up in the Cleaning Business

19063 Words Mar 28th, 2013 77 Pages
Executive Summary

Cadet Uniform Services started its business in the year 1974 in Toronto, Canada. Now, it has 275 employees and most of their workers are Customer Service Representatives (CSR). This company started their business with multiple services being provided to the customers. Services include picking up, cleaning, and delivering customer uniforms, as well as providing unique inventory control and also providing management services. They continued to provide excellent services to their customer for more than a decade, until they got recognition in the year 1993.After studying the case thoroughly, we find out the various flaws of this famous laundry service organization through HR issues and also try to provide solutions
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of Toronto, Canada, introduced total quality service throughout its organization which creates a good relationship among employer, employee and its customer. Thus the company gains more productivity and commitment of the employer, employee and its customer. By applying total quality service everyone can give massive contribution to the organization and output market and because of all these reasons cadet uniform services were awarded one of the most prominent business award in 1993 for gaining merit for business excellence.

Cadet Uniform Services Ltd: An Exemplary Launderer

Cadet is said to be the launderer’s launderer. Cadet Uniform Services Ltd. was set up by Quentin Wahl in 1974. Cadet Uniform Services Ltd. was a follow-up of Wahl’s father’s dry cleaning business. The company endows with numerous services to its customers. They are not concentrating only in one service. The services they provide include picking up, cleaning and delivering customer uniforms. The customers have to order only. Along with picking up, cleaning and delivering they provide unique inventory control and management services. Inventory control is the process of establishing the physical presence of all objects in a museum for which that museum has custody and is legally responsible (including objects in the collection, objects on loan to the museum, and objects in custody of the museum). It’s also refers to the process of maintaining sufficient inventory measures to meet
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