Caledonian Credit Company

All ought all employees should be involved in best customer service delivery possible there should be place for executive service leaders and managers within the organisation. A person who successfully creates a customer-focused culture would have a huge impact on business success through employee retention and customer loyalty.

* Suitable support for staff and managers handling difficult customers in line with company procedures, such as case conferences or guidance.

For many companies, customer service is summarised in the following activities: responding to customer questions, receives commands, resolve disagreements about billing and handle claims. The service can be made directly at the customer’s house, at the supplier or through the media (telephone, fax, email, Internet, etc.) The increasing number of call centres demonstrates the importance that companies attach to customer service.

The purposes of evaluating a customer service policy, indicating how this can assist future staff training and development

Customers are considered secondary users their goal is to make sure that an organization is profitable to insure that there can be a long term usage of the organization.

In larger organisations where there is a number of staff to effectively deliver a service or product such as a hospital, you would find internal and external customers. For instance the IT department in a hospital would have many internal customers, as they help and support all departments to have consistently up to date, correct systems needed to help patients get their needs meet. Some of the external customers for a hospital would be; the patent that are in need of medical help, the patents family and friends, the

3. In relation to your current organisation (or one that you are familiar with), outline the part that customer service plays in this organisation and its industry as a whole.

Here you will need to bring together the importance of meeting the needs of a range of different customers who operate at different levels, inside and outside of the organisation. Hence the need to be able manage in different ways.

As you may know customer service plays a key role in running a successful business and as a Lead Cashier and Trainer for seven years at Coastal Farm I had the privilege of gaining a variety of experiences both internally and externally. As the Lead Cashier and Trainer I strived to express the importance of customer service and provide my team with the proper knowledge and tools to ensure we were going above and beyond for our customers. Whether I left a sticky note on their desktops with a phrase such as “be the reason someone smiles today,” or asked them if they have ever had a bad experience at a business and what they learned from that experience to keep that in mind while serving their customers, my end goal was for my team to recognize

Question 1: “What does exceptional customer service look like to me, and what are its central tenets?”

If a CEO of a healthcare organization presented me with the challenge to overcome a poor customer service ratings, I would feel excited, but quite nervous. The poor customer service ratings would be the trigger event that prompted the notion for the company to make a change (Spector, 2013, p. 14). The reason for this feeling is due to my associated strengths and weakness that could support and hinder optimal results. The following essay will discuss these strengths and weaknesses.

is a marketing tem that how product or services provide by a company ,it is an act of taking care of customer demand and need by providing and high quality service and assistance before customer avail it and after service as well. It’s all about that we required to make sure that we meet the customer`s desire and needs. Customer service is all about interaction between a customer and service provider and Service is defined as activities whose output is not a physical product, it is added value in form of as convince, comfort that are essentially intangible concerns.

Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.

Read the case study. Your assessor will request that you analyse the data and material presented to make recommendations for changing the customer service processes and culture.

Creating a Culture of Customer Care has been chosen because as Brick Lane DD1 is a temporary business there are ways that the employees can improve customer spending and the possibility of an implementation of a uniform to look more professional.