Summary of Current State Camden Robotics is an industrial automation tech for manufacturing companies. The marketing department has recently been rebranded as a business unit and is struggling to find a balance to meet the clientele’s needs.
Summary of Desired State
The marketing department needs a solid and sustainable business plan to serve its clients while functioning as a business unit that offers fair pricing and timely service.
Problem Statement Camden Robotics’ rebranding of the new marketing team is creating more problems than solutions.
Driving Forces
• Tom O’Reily, CEO came up with a great plan to turn the marketing team into a business unit.
• Eric Palmer saved the department from lay-offs by leveraging talent and use them for internal customers.
• The marketing unit is a growing department with a numerous potential.
• Camden Robotics has a lot
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• Charging internal customers too much.
Diagnosis Statement
• The marketing unit focuses more on pleasing external clients by charging less and servicing them more.
Proof of Diagnosis
• Palmer thinks that the clients need great creative work. On the contrary what each client wants is practical, good work that’s timely, good and professional.
• Palmer has not spent enough time with internal clients. Palmer needs to build relationships and explain new marketing services approach, which he needs to charge for the value of the work for the internal clients and charge it appropriately. For example, build a new marketing campaign that makes sense to the company or build a new website to benefit all.
• Palmer focuses too much on pleasing this boss O’Reily. Palmer needs to focus more on client satisfaction.
Outcome Statement
• The approach for the marketing team is simple, to cater and serve internal clients through fair pricing, be firm with expectations and create a no-nonsense approach to service, quality and commitment.
Action
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