Canadian Shield Case Analysis

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Using the Accenture document on governance presented with the Alcan case, place Canadian Shield in the appropriate quadrant. According to the Accenture document, I would place Canadian Shield within the efficient, predictable operator category. The slow rate of change and need to compete on operational efficiencies characterized by most companies in this quadrant is detailed by the following quote from the case authors. “Sustainability for Canadian insurance companies greatly depended on investments in projects that increased customer service and improved operational efficiency.” This comment is aligned with the predictable operator company practices and is evidence that in order to gain a competitive advantage in the Canadian insurance…show more content…
According to the model the IT Monarchy style allows IT executives to hold the right to make important IT decisions. A more affective mechanism could be put in place by AC in the form of an IT leadership council that includes corporate and business unit CIOs. What do questions 1 & 2 tell us about IT governance at CS? Is it appropriately structured for this kind of decision? As mentioned above, AC and Canadian Shield both reflect signs of the IT Monarchy style of IT governance. It appears that by letting the same IT manager that helped create the existing problematic information system called ALPHA spearhead the project of finding its replacement was a conflict of interest. In an industry that is heavily dependent on gaining a competitive advantage through operational efficiencies and consistently delivering value added projects to the customer, it is essential for AC and CS to rethink the current corporate governance model. Across almost all of the major IT governance categories, it seems that CS and AC are either lacking elements completely or lagging behind current IT standards significantly. IT principles or high-level statements about how to use technology to create business value is non-existent in the Canadian Shield philosophy statement and hard to identify within the case write-up by the authors. Furthermore, the corporate IT infrastructure and architecture has become so archaic that the
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