Cango Week 3&4

The ordering process begins with the decision of the customer to submit their order simply by either calling, faxing or mailing their order information. When a customer calls in their order, the customer service representatives takes down pertinent customer information, which includes the customer's name, billing and shipping address, product number and description, quantity and shipping instructions. While taking down the order, the customer service representative access the company's order entry system where inventory checks are conducted as well as credit checks are processed. In addition, delivery options are advised to the customer. Here the customer decides

The best thing for CanGo to do would be to lease this equipment from a company, so that it doesn’t cost as much and if the ASRS system works well for them, then in the future they can purchase this equipment and system from the company that they leased it from. If the flow is off now, rearrangement of the picking and shipping rooms might solve the problem for now until CanGo can find a cheaper ASRS system later. CanGo needs to consider outsourcing on the new ASRS system. The way that they can show the rearrangement would be to create a flow chart of how they want to arrange how the orders are placed and then how they are packaged and then how they are shipped out. By rearranging the picking room would be that they would need to have a place where they receive the orders from the internet and then they would send them to the personnel that goes and retrieves the orders from the stock room. Then those personnel would need to send that order over to the shipping room so that they can package the order and ship it out to the customer. CanGo can find other arrangements in saving on cost and improving on benefits.

It is clear that CanGo did not have any type of formal strategic plan for moving forward. All the members of the planning team needed to be on the same page. Andrew, the company’s Director of Marketing, just seemed to be thinking about having fun. “I know this is a hard concept, but we’re talking about fun. You know fun? Remember when you were young?” (Prentice Hall, 2002) while Ethel, the Director of Accounting, was concerned more about the financial aspects of online gaming, how it’s going to impact the organization, and where it is going to take the company. Elizabeth, the CEO and company founder, needs to have another meeting with the key members of all the departments and pay attention to her staff’s concerns pertaining to the online gaming venture before moving any further with the online gaming plans.

In the long term, could the work load continue to be handled for the possibility of not refilling the posistion?

Thank you for the opportunity to assess your sales data in order to provide recommendations for increasing your sales. The analysis and recommendations below are based on the data you provided, which covers a period from May 2004 through June 2006. The analysis below is based on this data alone. Therefore, our recommendations should be tempered by your knowledge of business realities and your market. Please let us know if we can answer any questions concerning the analysis or the recommendations provided.

questions or feel there is a discrepancy with your record, please contact your Academic Counselor.

When customers place their order on-line, and when they press the "submit" button, it signals the order fulfillment software to swing into action. Coding of book numbers indicates where the books come from. Bestsellers are shipped directly from CanGo 's warehouse. Bestsellers are stored at CanGo so that they can be shipped quickly. Often, they can be shipped the same day they are ordered. Books from wholesalers should take about two days until they are received, repackaged, and shipped to customers, while books from publishers should take about three days for the same process. If a customer places an order for books that come from more than one source, all books are held until the order is complete. Books held in inventory (bestsellers of all types) are received from wholesalers at the receiving dock. They are sorted by subject and moved to the proper storage shelf in the book storage area on

CanGo is a successful company that wants to expand and ensure its continued success. In order to accomplish this task, Liz the CEO has hired Forward Progress to examine current management practices at CanGo and provide a report outlining deficiencies and resolutions. Forward

The book market is in fact growing ‘with the exception of weak fortnights in both March and April, sales figures for the overall book market have shown sustained growth in 2005. ...

In 2000 the digital music was the next big thing in how consumers listen to music. The technological shift in music changed how the relationship is between the artists, recording companies, promoters and music stores on how they operate today. In the late 90’s and early 2000’s Peer-to-peer (P2P) networks allowed free exchange of music files with companies like Napster and Kazaa was a big step that allowed consumers to store large libraries of music. With the cost of hard drive space going down; it allowed for pocket-sized computers to store more information in a smaller space that open the door for apple to step in with the unveiling of the iPod and iTunes. These systems made it possible for storage and playback that gave consumers the

Since the iTunes music store was introduced on April 28, 2003, gross music sales have plummeted in the United States - from $11.8 billion in 2003 to $7.1 billion in 2012, according to the Recording Industry Association of America (Covert). Counterintuitively, during that time consumers were buying more music than ever. How is that possible? It 's because iTunes had made digital singles popular and was selling them cheap. This would change the music industry forever. In 2000, Americans bought 943 million CD albums (Covert), and digital sales didn’t even make a dent in comparison. But by 2007, those inexpensive singles overtook CDs by a wide margin, generating 819 million sales compared to just 500 million for the CD.

The digital revolution is pushing prices down. For us, we have always had to compete with piracy so are used to it but the majors had some very good years in the 70s, 80s, 90s so must have had to economise as a result of digital. Digital sales now account for about 20% of our sales income and are growing but physical sales are still strong. The main negative effect on us has been the demise of record shops and then distributors which makes it harder to continue the traditional methods of selling music.

Over the past decade, the use of CDs has been replaced with online streaming and retailing. This has eliminated much of the record companies revenues as they were used to making most of their profit off of distribution and promotion of physical copies of artists albums (Niemen). This has caused for a major shift and remodeling of major players in the music industries business models. Companies such Sony, Warner Music Group and Universal Music Group have started to completely rethink the way they conduct business (Forbes). In the past record labels were not only responsible for production, distribution and promotion of an artist and his/her music, but they also acted as a bank (Forbes), funding the artists tours and recording sessions. Recently, these music giants have been moving towards becoming more of a modular network organization. What this means is that they are less occupied with the nitty gritty, and more focused on what they do best which is distribution and promotion. This also allows for more freedom of creativity for the artist as well as fairer split of profits (Forbes). This adaption of new business models clearly shows the versatility of the music industry in adapting to new times and technologies.

According to recent report in April 2015 by The International Federation of the Phonographic Industry (IFPI), the global status of the music industry was stated. Globally, music industry is continuing a decline in revenues that has been growing for more than a decade. Digital albums and digital tracks also showed declines, however, digital consumption overall, including sales and streams showed growth. In the past five years, the losses have been much less dramatic, dropping just over 5% since 2010. The highlight is that digital streaming is increasing significantly. It is almost certain that music streaming is a huge driving force within the digital realm. Revenues for subscription services grew 39% in 2014 to $1.57 billion.

     Between 2007 and 2012, music retailers have continued to invest in digital channels to market, introducing cloud storage access and streaming retail models