Essay on Capstone Project

“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient

Staff satisfaction is empirical in retention of nurses in any healthcare setting. Although a slight turnover is necessary to maintain the diversity of ideas, too much of it causes instability that might affect patient and employee satisfaction negatively (Marquis & Huston, 2015). The planned change is to be executed at a small, private hospital (SPH) in Los Angeles with a 200-bed capacity, which offers emergency and medical-surgical services for adults. After a six-week hospital orientation, only 20% of new RNs hired at SPH in 2015 rated their confidence levels at >70% (Appendix A). Out of 32 new hires, 7 left during orientation, and 12 left before reaching 1 year- leading to 41% retention or a 59% turnover (Appendix B). The RN turnover of SPH is thrice the

A positive force for change centers on the nurse’s strong desire to change current practices. The combination of the turnover rate, low morale, and higher percentage of new nurses, is the driving

• Structured site visits by a team of experts, when requested by local centers, to evaluate potential problems and give advice regarding care and performance.

When nurses experience high levels of job satisfaction, they have increased morale and organizational commitment, and are more inclined to stay in the organization and in the profession. Nursing job satisfaction is also important to patients, families, and healthcare practitioners because it's been linked to positive patient outcomes and quality care. Although there's no one definition of nursing job satisfaction, for nurses working in acute care hospital settings, contributing factors include the intrapersonal, such as age, the interpersonal, such as autonomy, and the extrapersonal, such as pay. (Coladonato and Manning

Communication is the most important aspect in any kind of health care setting as it is through this that you meet the patients’ needs and wants. Without efficient communication, errors can be made, people within you care become neglected and as a result complaints are filed, patients do not feel looked after and therefore the care system is portrayed in a negative light. An example of where this happened was in Mid Staffordshire, even though this report was very concerning, it has changed the health care standards for the better. Francis (2010)

Emails and phone calls are often overlooked due to busy schedules. We have found if we take the extra step and make personal visits we are able to assist them with issues and or changes in the clinic that may arise and to provide them with tools and resources. Staff turnover will continue to be an issue, but we continue to work hard at developing good relationships and offer re-trainings as needed.

The need to improve quality in health care is increasing and a major component of quality health care is patient satisfaction. Patient satisfaction is critical to how well a patient does and research has identified a clear link between patient outcomes and patient satisfaction scores. Patient satisfaction can be an indicator of provider performance and an important dimension of value-based health care under the Affordable Care Act.

In years past, the hospital experience has been a big issue when it comes to the quality of healthcare. Most hospitals that don’t meet national standards included lengthy stays, several misjudgments and holes in prevention control. In general they have lacked patient respect, according to medical historians and health care professionals. However, these issues have improved substantially over the years. Because of cultural shifts, policy adjustments, healthcare prices, and technological advances, hospitals have moved toward a more patient based approach that emphasizes the importance of prioritizing prevention in all cases. Patient satisfaction is now a priority in healthcare nationally.

Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.

Communication is the leading factor in heath care errors (book). (Treas & Wilkinson Book p463) defines communication as “a dynamic, reciprocal process of sending and receiving messages. The messages may be verbal, non-verbal,

Teamwork and communication are very important in providing good quality care, especially in the healthcare field. A team is described as a group of people that works together and cooperatively, between each member of the group to reach a common goal (Sullivan, 2013). For a team to function, communication is essential. A report by McKay and Crippen (2008), as stated by Alfaro-LeFevre, (2013) showed that when collaboration is in place, hospitals can decrease their mortality rate by 41%. When mortality rate is lower, hospitals does not only decreased cost, but it also means that patients are receiving good quality care.

In their article, The relationship between nurses' perceptions of empowerment and patient satisfaction, Donahue, Piazza, Griffin, Dykes, and Fitzpatrick (2008) utilize a descriptive correlational design to describe nurses’ perceptions of empowerment and patient satisfaction and to identify and examine relationships among these variables (Grove, Gray, and Burns, 2015). In their introduction to the article, the authors cite the need for nurse executives to establish a culture that supports autonomy and control and one that encourages collaborative relationships in the entire organization (Donahue, et al., 2008). The authors also state that a positive work environment is a key to nurse recruitment and

Dissatisfaction in nurses is BIG and it is real. With a national nursing shortage, increased workload, higher acuity, emotional exhaustion, increased tension

By empowering the community of nurses and sustaining employee engagement, patient and employee satisfaction would remain the same, if not increase (6 Leadership strategies for navigating perpetual change in healthcare, 2015). Change is tough for most people and the time to adjust varies with each individual. Taking some time to acknowledge each individual and their needs is an important factor to being a great leader (6 Leadership strategies for navigating perpetual change in healthcare, 2015).