Caregroup Case Study Summary

Decent Essays
In November of 2002, a researcher experimented with a program on CareGroup’s network and left the program running. This program involved massive amounts of data being transferred across the network. As the program continued to run, it monopolized a centrally located network switch. This caused data to flow along alternate paths. As data ran through these peripheral paths, it exposed problems that had been masked. The paths had not had to handle the volume of data that was being transmitted before and it lead to problems involving the flow of information. These peripheral paths ended up getting thrown into a loop which caused them to malfunction as well.
Also, as the network came on intermittently, users would attempt to use the network before
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They had taken the technology for granted and did not allocate the proper resources for such an integral system. Their technology was outdated and they failed to manage the integration process properly. They failed to control changes made to the network effectively. Their people also lacked the training necessary to maintain the network. Likely as a response to the cost cutting, they also failed to build in enough redundancy into the system and did not have an effective maintenance program to keep the network going.
Halamka’s 10 lessons are important for network management. Ultimately they took the technology for granted and treated it too casually. IT’s efforts need to be managed with a high level of care because it plays such a critical role in the functioning of an organization, especially one such as a hospital. It is easy to take technology for granted because we interact with it so frequently. Things like building in redundancy should also be taken in to consideration to avoid complete failure of technology as it can
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This can also make it easier to replace components as they age. Developing standard protocols can make it easier to diagnose and correct problems as well. Regular testing of the network and having software that can detect errors would also be helpful for maintaining networks.
As discussed in the beginning of the case, the hospitals involved lacked standardization in their systems. Creating standards makes it easier for individuals to work on the components of a network. It also streamlines integration processes. Had they taken the time to develop IT standards that could be implemented at the individual hospitals would have helped the integration process progress more smoothly.
Along with standardized processes, regular training of IT employees to ensure that their knowledge is up to date can positively impact the success of IT projects. In this case, they did not have enough people to maintain an expanding network of hospitals. Having a training program to ensure multiple individuals have the knowledge required to maintain the network is
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