Pre-Text
*All numbers are based in Jamaican currency.
* All numbers are rounded to the nearest dollar.
1.What managerial issues should David consider before starting the CIC?
Before starting the CIC David should consider the following managerial issues:
1. He has minimal training in business ownership. He has the background of a computer programmer, and is getting his MBA but he is still in the process of learning and doesn’t have the knowledge to start an internet café.
2. David is also planning to hire a manager with Jamaican restaurant experience to help him with the majority of his business activities; this could be an issue as he hasn’t found anyone yet. He isn’t considering the possibility that he will not be able to
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4. What is the contribution margin per customer?
In order to calculate contribution margin per customer, I used the worst case-scenario provided by the market research firm assuming 30% of the 20,000 person market segment would visit the café 2 times per year. Furthermore, that 40% of these customers would use the internet and all of the customers would buy food and drinks.
Total Revenue
Based on the above assumptions, I concluded:
(20,000 (target market) x 30%) X 2 = 12,000 visits eating and drinking. Of these 12,000 visits, 40% would use the internet service, so 12,000x40% = 4,800 computer users.
Thus:
$576,000 - 12,000 visits x $200 (Sales per person (food and drink))
$2,400,000 – 4800 computer users x $60 (Sales per internet hour)
$2,976,000 – Total Revenue
Variable Costs
Based on the above assumptions, I concluded:
$960,000 – 12,000 x $80 (Cost of food and drink per person)
$288,000 – 4,800 x $60 ( Cost of internet per person)
$1,248,000 – Total Variable Costs
Total Revenue – Total Variable Costs = Total Contribution Margin
$2,976,000 – 1,248,000 = 1,728,000
To determine contribution margin per unit I used, 1,728,000 / 12,000 = $144 per visit. This is based on the average contribution margin, as some customers will eat, drink and use the internet and some customers will just use the internet.
Thus, contribution margin per customer is $144.00.
5. How many customer visits will CIC need in order to break-even in the
‘Herewith appear to be the most pressing matters; one, infective and inexperienced entrepreneurial leadership. Two, the dialectic nature between front of house and back of house, and three, a lack of general training motivation and direction in original concept.’
Since our company’s main focus is premium products we will aim for high contribution margins, around 50%, on average, over all five products. After establishing our company brand and products within the market we will look to increase contribution margin to be between 55%-60% over all five products.
8.20 equals $ 86,700. The contribution margin per unit at a retail price of Cr. 6.85 equal 1.95. The required volume will be the result of dividing the profit impact on the contribution margin per unit.
1. How did Hennessy’s background prepare him for starting a business? What entrepreneurial qualities does he embody?
1. The local Mastermind store sells innovative educational toys. Part of their service is giving advice to customers about the best toys for a particular age group, which requires having more customer service representatives in the store. During the month long Christmas buying season, it makes half of its $500,000 yearly sales. Its contribution margin on average is 40% and its fixed costs for the year are about $150,000. The owner believes that she could make even higher sales, if she had more customer service representatives on the floor during the peak season. She plans on hiring four more people for 200 hours each at $20 per hour. How much additional revenue does she have earn to the nearest dollar
Contribution Margin = (Unit selling price – unit variable cost) / unit selling price = ($9.00 – $2.60) / $9.00 = 0.7111 = 71.111%
As, in this case study as the total revenue is $22,500,000 and the total events is 5000 events therefore revenue per event is $4,500 ($22,500,000/5000), therefore, the contribution margin per event is $1,900 ($4,500 - $2,600) and as the contribution margin ratio is contribution margin/revenue; therefore the contribution margin in this case is 42% ($1,900/$4,500).
Complete the exercise for each segment and total to determine the average annual revenue per customer. Romanian Market | Revenue per Cardholder | | Romanian Market | Revenue per Cardholder | Segment | Annual Income € | % of Potential Cardholders | Potential Cardholders (MM) | Interest Revenue € | Other Revenue € | Annual Revenue €| | (Table A) | (Exhibit 5) | (Case Text: Page 4 @ 18.6M) | (Table A) | (Table A) | (Table A) | Middle Class | 3,000-4,500 | 18.2 | 3.39M | 37.13 | 23.50 | 60.63 | Affluent | 4,500-6,000 | 15.0 | 2.79M | 86.63 | 36.75 | 123.38 | Most Affluent | 6,000+ | 12.9 | 2.40M | 148.50 | 61.25 | 209.75 | Annual Revenue per Cardholder (all customers) | €122.78 | Annual Revenue per Cardholder (Affluent + Most Affluent) | €163.31 | ACQUISITION COSTS Table B provides the basic data necessary to calculate the relative strength and reach of the several acquisition tools available to Alpen Bank to acquire credit card customers. Recreate this table to establish the parameters for implementing marketing communication plans to acquire customers. TOOLS | Unit Cost (€) | Prospects Reached | Response Rate | Qualification Rate | Direct Mail | 0.50 | 2,500,000 | 3.0% | 60.0% | Take One | 0.10 | 2,000,000 | 2.5% | 30.0% | FSIs | 0.05 | 3,500,000 | 1.5% | 30.0% | Direct Sales | 3000/rep | 60,000 | 25.0% | 60.0% | Branch Cross-Sell | 1.00 | 50,000 | 50.0% |
To perform a break-even analysis, we have made the following assumptions: (a) retail margin= 60%, (b) the additional fixed cost of production per flavor, including advertising, bottling run and sundries, is $10 million and this is assumed to be an annual cost, except the bottling run, (c) a conservative estimate of percentage share of market figure is derived by multiplying the market segment percentages, as well as the age segment percentage for the category > 40 yrs. The percentage = 74% x 62% x 85% x 40% = 16%. We first determine the retail
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