Carls: Customer Service Department

Gabe's Auto produces and sells an auto part for $30.00 per unit. In 2010, 100,000 parts were

The whole service for installation has problems with its approach to customers which has become a serious cause of concern as loyal customers may switch to other service providers if this continues for further time. The major issues include lack of accountability of technicians, their skills and training, shortage of inventory and not enough tools. Customer dissatisfaction has also been noted through various feedbacks putting the company’s good reputation at stake.

Having immediately taken the troubleshooting process into his own hands the technician does not bother to hear the full story thus could cause more problems that good. In a network environment or peer to peer, you might have issues that are layered within the computer or network. Getting all the information and not jumping to conclusions will always prevail. Having a disorganized technician working within you company or small business will always lead to some pain or headache. A technician like this will never take accountability for actions of his haste. Trust and confidence the customer should have when relying on the technician, for the customer’s work, data and down time is top

In the case presented both AFLAC and L.L. Bean had their own distinctive ways of utilizing their products in order to enhance the total compensation for its employees. The factor that has deterred more employees away from their current employer is that of benefit packages, and reward systems. As stated by () “compensation affects a person economically, sociologically, and psychologically. For this reason, mishandling compensation issues is likely to have a strong negative impact on employees and, ultimately, on the firm’s performance” (p.313). Many felt just a bump in pay wasn’t enough to substantiate their hard work or the efforts that the performance efforts provided to their organization. As stated by () “the right total rewards system a blend of monetary and non-monetary

Customer service studies show that when something goes right, customers give credit to the individual employee dealing with the problem; when something goes wrong, customers usually blame the organization itself. This fact makes it crucial for any

Astaire Company uses the gross profit method to estimate inventory for monthly reporting purposes. Presented below is information for the month of May.

PROBLEM 5-1. Variable and Full Costing: Sales Constant but Production Fluctuates [LO 1, 2, 3, 5] Spencer Electronics produces a wireless home lighting device that allows consumers to turn on home lights from their cars and light a safe path into and through their homes. Information on the first three years of business is as follows: 2011 Units sold Units produced Fixed production costs Variable production costs per unit Selling price per unit 15,000 15,000 $750,000 $ 150 $ 250 2012 15,000 20,000 $750,000 $ 150 $ 250 $220,000 2013 15,000 10,000 $750,000 $ 150 $ 250 $220,000 Total 45,000 45,000

The following information has been provided by the Evans Retail Stores, Inc., for the first quarter of the year:

Kendall Jones, a leading Quality Testing and Release Manager in Raleigh fully understands that dealing with customer complaints can be difficult. There are very few people who actually enjoy dealing with upset or irate customers, but it occasionally happens in every industry. Jones says that handling customer complaints effectively is important to the long term health of any business. When a customer feels that their complaint has not been adequately addressed, they are likely to take their business elsewhere. Also, these unhappy customers are going to tell just about everyone they come across about the below par service they received from your company.

The operation manager for JBI suggested considering that Saver Superstore is an easy to deal with partner unlike some other customers that make the business spent a lot of time on their rush orders .This comment brought Johnson to wonder about the customer service costs structure and allocation system. The current system allocates these costs based the revenue generated by each customer which assign a large share to Saver Superstore the biggest one.

The purpose of this report is to analyse the customer service system employed at West Dealership of Melbourne Car World. It should be noted that performance management has not been carried out so far this financial year which has no doubt prompted, at least in part, this investigation and the following report. The first quarter data of the 2012 financial and all data available pertaining to customer service operations will be considered.

When it's time to get the antifreeze filled or the oil changed or maybe a tire rotation, you pull your car into the 10 minute service building, like Jiffy Lube. After we hand over the keys and wait for the vehicle to be done, an employee may tell us that the rear axle needs to be balanced, the engine filter needs to be replaced, and that the engine belt has gone bad. Surely, that person will say to replace it all because the worker said to. Then we have to sit there for years just to get your car fixed. We are trusting that the worker is tightening all the bolts and doing the imperative repairs correctly, not just rushing to get the job done fast. Unfortunately, some people face the problem of a dishonest worker. The National Highway Traffic Safety Administration estimates that consumers lose tens of billions of dollars each year because of faulty or unnecessary car repairs

Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective area. Just as it is the case with most acquisitions, job uncertainty at E-Z RP came into question when the acquisition was announced, however, all of the employees were able to remain employed. The issue was that most of the positions E-Z RP

The issues encountered can occur on both the company and customer side, among them are the

There are several service failures could be drawn from the experience of the after sales service of a new car. First, there should be an immediate notification from the car dealer to the customer, in this case a marketing personnel who was in charge, that only a person who is authorized can take the car document. It means that when the person who is authorized not available then the customer should immediately report to the car dealer about the situation for getting a solution. In this case, there was no communication between the customer and the marketing personnel about the matter. This is an initiative action should be taken by the car dealer, even though the error was caused by the customer but when there is no attention about that, the consequence