Carmen Case Study Essay

Celia Hernandez had a rough start in life, she moved from school to school during her elementary years. Celia went to a whopping 7 elementary schools, but managed fairly well. She grew up on the east side of the Coachella Valley in California, the side that’s only talked about when referring to music festivals, agriculture, or lower education. The east side of the Coachella Valley is majority Hispanic or Latino population, despite her Latino background, Celia wasn’t taught Spanish therefore it was problematic when she started attending a Latino school. She found difficulty with relating to them as there was a vast language barrier between them, furthermore, through the years she broke it and found a place with them. Money was scarce throughout

Jennifer works as a coach at a private school in Houston, Texas, and Jennifer went TAMIU on a scholarship. She played women’s basketball. Jennifer’s family are Baptist, and they are extremely religious. Her parents belong to the choir, and they all get together on Sunday at church, then later for brunch. Jennifer and her family volunteer at

Rosa Gonzalez is a 28 year old, Latino woman, who was raised in Tempe, Arizona. She came from a low socio-economic status family. Rosa’s records indicate that her mother was in prison while she was pregnant with her, and her father was out of the picture. She was placed in several foster care homes until the age of four when her father came back into her life. It was around the same time that her mother was released from prison, and began a relationship with her dad. She grew up with one sister and two brothers. She depicted having been psychologically, emotionally, and physically abused by her father until the age of 16. She conveyed that her mother was neglectful, even though she knew about the abuse (R. Gonzalez, personal communication, July 23, 2014).

The case identified involves the Mendoza family. Ramon Mendoza has been referred to an agency to obtain a counselor that specializes with clients who have medical issues. Ramon Mendoza is a 32-year old Latino male born in the United States, but his family is from Puerto Rico. Growing up, Ramon was primarily raised by his grandmother, due to his mother being underage and his father not being around. He is currently in a on and off relationship with his girlfriend, Louisa, of 6 years and has a 10 year old son. He now lives with his mother, who is his primary caregiver, his grandmother, and younger siblings. The family has been held together by his maternal grandmother, but due to the accident, there has been tension amongst the household as evidence by the change in his relationship towards his older half brother and his relationship with his younger half brother that looks up to him. On the day of September 30, 2011, Ramon sustained a gunshot wound to his neck that has resulted in C-5 quadriplegia and hearing loss. He is now paralyzed from the chest down and has limited use of his arms and no use to his legs. Ramon had abstained from treatment after being admitted to the hospital and believed that his pain and suffering would improve without the need of therapy. On November 1, 2011, Ramon was admitted to an inpatient rehabilitation center that has given him the urge to become independent. During Ramon’s rehabilitation he experienced depression, feelings of helplessness,

psychiatric wards recently and wasn't on her proper medications. Sanchez and the father to her

Anna Lisa Raya is both Mexican and Puerto Rican.Her father is a second ganeration Mexican-American She lives in El Soreno, a Mexican neighborhood,in Los Angeles. When she first attended college in New York she discovered that she was defined as a Latina.Upon arriving in New York as a first year student , she not only experienced culture, but for the first time she had to define herself according to the broad term “latina”.she felt like she was a minority mainly because Latinos always encounter discrimination. But as a young girl she was never the perfect image of a Latina. For example, she was always mistaken for Asian or white. Mainly because of her appearance was very different. Since she wasn’t raised in Mexico she didn’t learn how to

Joan’s family was selected for this because she has experienced parenting, marriage, and divorced at the tender age of twenty-five. She has also taken on other significant responsibilities such as purchasing a home and a vehicle in addition to raising two children solely on her income. Joan is driven and motivated to pursue and finish her education; rear her children in a stable home environment, despite facing the challenges of single parenting. She does not receive any type of financial spousal or child support from her ex-husband. Joan’s ex-husband is currently employed as a police officer and lives with another woman. The ex-husband rarely interacts with the children; he sees them only when his mother keeps them for Joan. Joan heavily relies on her parents and other family members to assist her with finances and childcare.

This session was conducted in the schools detention room during fifth period. Anthony Cruz a Hispanic male recently enrolled at Morris Academy for Collaborative studies. (AC) and his older sister were raised in a one parent household. (AC) states that his biological mother is addicted to drugs. He has never met his biological father. (AC) believes that he and his biological sister were removed from the home due to the mother being both physically and verbally abusive. (AC) states that bio mother would often hit him and his sister with a belt. After being removed from the home (AC’s) bio aunt became his care giver (AC) refers to bio aunt as mom. (AC) and his older sister were placed in different homes.

Charo is a 34-year-old Hispanic female who is unemployed and resides with 5 children and her husband in an apartment. Charo reported as a child she suffered severe abuse, neglect, and rape. Charo does not have a visa to work, does not speak English, and husband was recently deported to Mexico due to domestic violence against her. She was court ordered to attend a domestic violence support group due to allegations her child made at school.

Born on April 28th in Chicago, IL, Evelyn Valdez was born. At the time, her father was eighteen with a mother of twenty-five, the dynamics were disproportionate. He was consistent in coming in and out of her life. There were instances of physical and emotional abuse. Never receiving the support she wanted from him. As for her mother, she

The Hearst’s are a working class family who lives in the suburbs of upstate New York and are Catholics that attend mass every Sunday. Olivia (20) white female, attends Commonwealth university, parent are John Hearst (46) white male, Mary Hearst (44) white female, they have another child Samantha (19) white female. The Hearts are very well known in their living and working environment. John and Mary always made sure that their daughters stayed active in their school academics and after school activities. Mary’s parents are deceased and John’s parents, Ann (68) white female, and Bob (69) white male live in Florida and are retired. Mary’s mother who is deceased had some psychotic symptoms after given birth but never seeks medications nor help from a psychiatrist.

She was born and raised in a poor home in Nicaragua. When she was young, a war broke out near the city she lived in and mentioned the difficulties her family has encountered throughout that time. Her father had taken part in this horrific war and her family, along with other families, faced great challenges. Because of the war, most of the homes and nearby stores had been destroyed or were being occupied by the soldiers as a place of refuge. By the time the war was finished the city was ruined the homes were falling apart as the bricks that made them up started to fall off one by one. So, In hopes for finding a safe and abundant home, her family moved to the United States. When she moved to Florida, she graduated High school and began attending a community college. Unfortunately, her family couldn’t afford for her to attend college for the full four years, so she was only able to attain her Associates degree in Accounting. This allowed her to have few job opportunities, nonetheless, with certain terms and conditions because of her

Hector and Celia Sanchez are the parents of six children. Junior, Emilia, and Vicki were born in Mexico but have legal documented status along with their parents. Gloria, Alejandro, and Carmen having been born in the United States are legal citizens. They are a close family, many times putting the family needs over individual needs and wants. Despite the current financial hardship they are experiencing, they have opened their home to Celia’s nephew, Roberto, as well as taking custody of their 4 year old grandson, Joey. Celia has been in the country for about 20 years, choosing to stay close to her family, she has not learned to speak English. This has become a concern to her because there are a number of important issues that could impact her and the family that she does not fully understand.

Daniel is a 31-year-old Hispanic male who is married to Sarah a 29-year-old Hispanic female. Daniel and Sarah have been married for three years and dated for two years prior to getting married. They do not have any children. Daniel’s parents are from San Diego and have been living in the U.S. for two generations. Daniel is an only child. Sarah’s parents are from Mexico and moved to the U.S. before she was born. Sarah is the oldest of three sisters. They both have college degrees and work full time. Daniel is a Diesel mechanic and Sarah is and elementary teacher. They both report feeling exhausted and stressed at the end of the day.

Question 1. What competences has IBM had to invest in arising from its transformation from a ‘product-centric’ to a ‘service-centric’ organization?