Case 1: How Fedex Works: Enterprise System

The Computer Hardware consists of dozens or more computers linked together by data communications hardware (Kroenke 11). Software roles would consist of hundreds of different programs that coordinate communications among the computers, along with other programs that help to streamline the process of picking, packing, and shipping products from the warehouse (Kroenke11). The system may store Data relating to customers’ orders, customers profiles from previous orders, product information along with inventory, among other facts relating to the shipping process. Hundreds of different Procedures are followed by customers, warehouse employees along with the shipping companies (Kroenke 11).The roles played by People include not only the users of the systems, but also those who operate and service the computers, also those who maintain the data along with those who support the networks of computers (Kroenke 11).

FedEx’s internal environment also consists of their distribution and delivery of packages. This environment contains FedEx’s trucks and planes that it uses to transport their packages for their customers. If their trucks or planes break down FedEx needs to find an alternative or get these vehicle’s fixed immediately. Appropriate maintenance and regulatory inspections are done to these vehicle to keep them up and running for FedEx.

* Transaction Processing Systems (TPS): It is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. To be considered a transaction processing system the computer must pass the ACID test. The essence of a transaction program is that it manages data that must be left in a consistent state (Wikipedia.com).

The increased number of IT investment is applied in organization. It is clear that information technology has become the competitive fact in world business. Collaboration is the new trend in business world. No one can deny the importance of information technology application. Besides the profits outcome, the impacts of information technology deployment also create commitment, trust and value. Advanced information system can improve each steps of business process. It enables people to share information, performance task simultaneously and making decision efficiently. IT companies designed different products to satisfy each step of business operation in terms of manufacturing and human resources. Seminole should apply this new IT infrastructure to business operation. Firstly, company can use the transaction processing systems (IPS) to keep track of all business activities and transaction of the organization such as payroll and employee record keeping. IPS also shows all information from internal and external operation. Secondly, Business intelligence systems are designed for decision-making support. Management information system (MIS) is a system that helps managers to keep track of company performance status, which purposed for decision-making and evaluation. Decision-support system (DSS) is purposed for future business decision-making. Thirdly, Enterprise application systems are designed for integrating business process from different functions, such as supply chain

Are Dreadlocks Protected under Title VII? case study refers to the violation of a grooming policy set forth FedEx. In this case study, a delivery employee by the name of Christopher Polk became indoctrinated in the Rastafarian religion; therefore, he grew shoulder-length dreadlocks (Bethel University, 2017). Moreover, the dreadlocks were a violation of FedEx’s grooming policy of a “reasonable style” (Bethel University, 2017). Subsequent to the violation, FedEx attempted to resolve the personnel issue several times. After the attempted resolution, Christopher was instructed to cut the dreadlocks or “be assigned to a job with no direct customer contact and lower pay” (Bethel University, 2017, p. 558). As a consequence, he rejected the arrangements and was later terminated from the company, along with six other employees under the same circumstances (Bethel University, 2017). Insightfully, Christopher sued FedEx for violation of Title VII, claiming religious discrimination (Bethel University, 2017). Retrospective to the case study, three probing questions are asked for objective opinions: (1) Should Mr. Polk and others be allowed to violate a grooming policy on the basis of a religious proclamation on the sanctity of dreadlocks? Why or why not?; (2) Is there any point where you would draw the line in terms of company policy regarding appearance and the religious implications of dress?; and (3) Does FedEx have the right to impose a reasonable

The system allows to company to modernize its strategies and processing more efficiently than its competitors

FedEx Corporation agreed to pay $228 million settlement in order to resolve the class action lawsuit that was brought by FedEx Ground drivers in California. Drivers claimed that the company misclassified them as independent contractors instead of employees. They allege that doing so resulted in shorting FedEx driver wages and benefits. According to Friday’s ruling (6/12/15), allegations were correct.

FedEx was first established in 1973 as a logistic company with the name Federal Express that be created by founder and first CEO Frederick W Smith. The Headquarters is in Memphis, Tennessee in the US. The company became well known for its fast and reliable delivery service around the world. On its first night of operation FedEx delivered 186 bundles to 25 urban locations in the US with only 389 employees and a 15 Dassault Falcon aircraft. In 1980 FedEx purchased a system for live updates on the packages. In this system, FedEx drivers share the current locations from the trucks to provide updates of the packages to the customers. This information was sent to a central computer of FedEx then the company improved the update system by introducing FedEx.com webpage. This webpage allowed the tracking data to be easily accessible. However, recently, FedEx uses Savvy bundle for packing and tracking the products across couriers. (Baldwin, 2016)

These are their daily volumes for those services. FedEx has many service areas. They service over 220 countries, territories and every single address in the U.S. FedEx tends to make more than 6 million package tracking requests daily. This is an outstanding number for a company dealing with packaging and locator with tracking numbers. Their express facility has 1,057 stations, and 10 air hubs. While their ground services has 32 hubs and over 500 pickup/delivery terminals. Freight has approximately 355 service centers and nearly 2,000 office locations. Despite all their services FedEx has a mission. Their mission is to produce outstanding financial returns for their shareowners. However, all customer requirements will be met while providing high value logistics, transportation and related business through operating companies. According to FedEx website, “FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers” (About FedEx). Safety is their number one concerns and first considerations in all operations. However, all their corporate activities will be conducted according to the highest ethical and professional standards. FedEx values their people, service, innovation, integrity, responsibility, and most of all loyalty. This company strategy consists of three levels; compete collectively, operate independently, and manage collectively. These strategies will help the company accomplish their goals. Standing, as

Federal Express (FedEx) Corporation was founded by Frederick W. Smith in 1971 when he was just 28 years old and it specializes in overnight delivery of heavy freight, high-priority documents and packages. It has operations in 211 countries and it operates all over the United States providing delivery of time-sensitive, valuable cargo worldwide. Its main headquarters are in Memphis Tennessee USA and its subsidiaries include FedEx Express, FedEx Office, FedEx Trade Networks, FedEx Ground, FedEx Custom Critical, FedEx Freight, FedEx Supply Chain and FedEx Services. The FedEx Express subsidiary is the number 1 express transportation provider in the world with the FedEx ground complementing the express delivery business for small

FedEx is an American global courier delivery services company. The company has expanded from its original focus on ground and air-based services to include home delivery options and a retail division. They have 5 choices when shipping around the world. In case of above 68kg packages, customers can choose 2 choices,

TPS are basic business computerised system that supports the managers at the operational level by tracking and maintaining elementary activities and transactions of BA, such as sales, receipt, cash, and online transactions, reservation system, employee record and flight timetables and business exchanges. Process control system are used to monitor, manage, regulate and control BA’s business processes

Knowledge Management Systems were designed for the purpose. A Knowledge Management System is an IT system which supports and helps in enhancing the process of knowledge management and its practices - Create, Store, share, retrieve and apply the knowledge through the use of KM systems.

FedEx is a leading provider of supply chain management to corporate customers on a global perspective. FedEx is made up of six independent business units; FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Trade Networks and FedEx Services which all complete each in the different sectors of the transportation industry so that they can tailor FedEx services as a whole to fit its customers' needs in the best way possible. It boasts of a fleet of aircraft and may motor vehicles and trailers. As a means of complementing its express delivery business, FedEx ground has provision for small packages ground delivery, less-than-truckload (LTL) carrier FedEx freight hauls larger shipment. There are various strategies that FedEx uses in its business operations, this paper will therefore give a highlight on the strategies that FedEx applies when it comes to its distribution that ensures its success in distribution. It will look at why FedEx has control of most of the distribution channels for their services (FedEx, 2012).

As there is rapid growth in the business sector and information technology in the global market there are many factors which has to be managed and changed with the time in order keep up with the growing technology and knowledge management is one of those important factors. The term knowledge management throws light on the procedure of how knowledge is used in an organization. Thus it includes