Essay about Case 1 Internal Audit

1170 Words Jan 1st, 2015 5 Pages
A. The key processes used by Pizza Inc. at their individual site locations: * On the job training is the primary method for employees to learn policies and procedures. * An order will come into Pizza Inc. it will be written down on pre-numbered pads. The date, time of call, name, address, phone number, type of crust, and toppings requested are all taken down. If mistakes are made the pre-numbered order form will be thrown out and a new sheet will be used. * After the order is taken the employee will then calculate the pricing using hand calculators and give the customer a price and then record it on the order form. * Shift manager then check every order to make sure that the information is complete prior to …show more content…
* Oven temperatures may overcook and burn the pizzas. * Medium, Possible wasted ingredients and time of employees. * Pizza is intentionally cooked wrong so employees can “snack” on the incorrect order. * Medium, Probable, wasted time and ingredients. * Central located clock that is used as the only timer may stop working. * High, Unlikely, the whole store relies on the timer for cooking. The shop would have to stop operations if the clock stopped working until fixed. * Wrong label is put on the pizza and it is delivered to the wrong customer. * Medium, possible, customer satisfaction will be impaired. * The driver may get lost on the way to the customer. * Low, Remote, time of delivery will be significantly longer and food may be cold. * The driver’s car can break down in route to the customer. * Medium, Unlikely, orders will be late to the customer and potentially cold.

K - Key LinkS – Secondary Link | Risk 1 | Risk 2 | Risk 3 | Risk 4 | Risk 5 | Risk 6 | Risk 7 | Risk 8 | Risk 9 | Risk 10 | Process 1 | K | K | K | K | | | | | | | Process 2 | K | K | | | | | | | | | Process 3 | | | K | | | | | | | | Process 4 | | K | K | | | | | | | | Process 5 | | | | K | | | | | | | Process 6 | | | | | K | | | | | | Process 7 | |
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