preview

Case 15: Teletech Corporation, 2005

Better Essays

Case Study 3: Estimating the Cost of Capital
1. Currently Teletech Corporation (TC) uses a single hurdle rate for both their Telecommunications Services (TS) and Products and Services (P&S) divisions. This hurdle rate obtained by an estimate of TC Weighted Average Cost of Capital (WACC), which is calculated at 9.3%. When analyzing critically at this point, TS is underperforming with a return on capital (ROC) of 9.1%, whereas, P&S segment is well over the required rate of return as it is gaining a ROC of 11.0%. As a result, the firm’ share price is inactive. Their price-to-earning is far below investor’s expectation in comparison to the firm’s risk. The use of a single constant hurdle rate brings about an uncorrelation between risk and …show more content…

In fact if the use of individual hurdle rates applied, it will generate a large positive economic profit from TS ($37.66 million), PS still remains profitable but it is far below the original economic profit that calculated by using the constant hurdle rate.
6. From the calculations above in part 5, P&S will contribute extra value ($25.54 million) to Teletech as the term “all money is green” because P&S’ actual return is up to 11%, which is, lightly exceeded the hurdle rate of 10.41%.
7. There is no conflict with holding two seats on Teletech’s board of directors as he demanded, but the initial purpose of business is to provide firm’s customers the best goods and services, that will make Teletech to become the best telecommunication service. The firm will have to generate the best

Get Access