Case 2-1 Eurodisney

2938 Words12 Pages
CASE 2-1

Ali Zein Kazmi
February 1, 1999



1. What are the factors contributed to EuroDisney’s poor performance during its first year of operation?

Walt Disney overestimated the magic that was to be in introducing Europe's most lavish and extravagant theme park in April of 1992. The fiscal year 1992-1993 brought EuroDisney a loss of nearly $1 billion.

Mickey, a major promotion tool of Disney management did not create reason or attraction enough for the European community, unlike at the sister theme park Tokyo Disneyland. European families found EuroDisney to be an “over-rated” promotion of American culture and lifestyle, contrary to what
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Culturally, Disney cannot force itself on another people, which in this case was the whole of the European continent. Disney promoted its product, the theme park, similar to that of Tokyo Disneyland believing Europe wanted their piece of “Americana”.

In the marketing sense, we speak of identifying the needs and wants of the consumer. The package presented by Disney to the customer met neither of these. Disney cannot control the environment! True success lies in adapting oneself to the surrounding culture, being marketing oriented is finding success in customer satisfaction. Disney fails on both counts. "Cultures are dynamic and change occurs when resistance slowly yields to acceptance so the basis for resistance becomes unimportant or forgotten"[2]. Which means that on the part of the European community we are certain to see compromise, but over a period of time. Disney too has to reconcile with the environment it has settled in. We read in the case that Disney does ultimately mend its ways. Making room for continuous change is the best way to go about ones business.

3. What role does ethnocentrism play in the story of EuroDisney's launch?

|Company's Basic|Type of |Strategy |Culture |Marketing Strategy |Profit |HR Management |
|Mission |Governance | | | |Strategy |Practices |
| | | | |Product
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