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Case 46

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The following paragraphs will analyze Case 46 in the book Supervision, managing for results (2013), written by John W. Newstrom. Case 46 is asking us to analyze and provide suggestions for making the most of the younger and older workers in the local labor market. We must first think about the characteristics of the workers. These include their attitudes toward their tasks at work, what they like least about their jobs and what they expect and enjoy the most. Also, considering the strengths and weaknesses of older workers will allow us to find the best solution for the scenario. Therefore, this paper in a written report format will discuss methods to modify and restructure work at the bank to make it more appealing and effective for both younger …show more content…

In Supervision Managing For Results (2013), the author establishes that the Generation Y whom I consider to be youngest “are often highly self-confident, achievement-oriented, internet savvy, upbeat, impatient, and tenacious. They often love to learn, are socially conscious, can multitask, like to network and socialize with others, desire meaningful work coupled with feedback and recognition, and enjoy flexibility and autonomy at work” (p.384). Furthermore, the older generation (Baby Boomers), “value personal growth and self-gratification, a comfortable life, the use of logic, teamwork and involvement, and their own health and wellness” (Newstrom, 2013, p. 384). Also, having a strong work ethic, drive to succeed, willingness to give it their best and time to achieve a goal are characteristics of the baby boomer …show more content…

Older and younger workers tend to learn at a different pace. In Supervision Managing For Results (2013), the author establishes that supervisors need to provide support and assistance and make sure that younger workers know what results are expected of them (p.385). This is the best approach to take when training them. Showing the younger workers that one has the desire to help them become proficient will be welcomed by them, and taking the time to make sure they have understood is essential for them to learn and be motivated. On the other hand, it can be tougher to learn the older generation of workers new skills. As provided in the Supervision Managing For Results book, “almost any employee will have the most trouble learning a new skill when that skill conflicts with one they have already learned. Experience grows strong roots. When learning a new skill means cutting off those roots, some workers may not be psychologically ready or want to learn something new” (Newstrom, 2013, p. 387). Showing older workers that the new skills taught are pretty much similar or the same as the ones they already know will ease the transition of learning these

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