Case 5 – Magrec, Inc.

821 WordsFeb 6, 20054 Pages
Case 5 – Magrec, Inc. 1. I would let a day pass and then request another meeting with Dinah indicating a sincere desire to work through the matter and the need to come to an understanding and agreement of how to work together and with the team moving forward. At that meeting, I would start off and thank Dinah for bringing the Partco matter to my attention. I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with me or another manager within our company instead of contacting the customer direct. She should know that by going directly to the…show more content…
When Dinah discovered the hidden documents that revealed Magrec had shipped product with a shorter life span and deliberately attempted to hide the matter from Partco, her belief and attitude was that such actions were wrong. Her feelings led her to the behavior & action of take the matter to Pat. When Pat came back to her indicating Fred's arguments were good, that cause dissonance for Dinah because her belief was this was wrong. Her beliefs let her to the behavior of calling the customer to inform them directly of the impropriety. By telling the customer of the wrong doing, this satisfied Dinah's internal conflict. Fred did not have dissonance because he did not believe that the matter required attention or needed to be communicated to the customer. He believed that due to business demands to make numbers and that the problem was only short term, that the issue did not require any further attention. As a result, Fred's behaviors were in accord with his attitude &

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