Case Analysis Of A Bank

2145 WordsJul 9, 20169 Pages
Introduction Conducted by the team members of Group 2, the case analysis of A-Bank proved that the receipt imaging project became a total failure. Such result is based on the researching A-Bank’s experience in the following aspects: planning, stakeholders, cost, team, scope, risk, and time. These factors was be analyzed individually on how they benefited and drawback the implementation of the receipt imaging system and how their success or failure contributed to the fiasco of the entire project. Planning One of the factors that contributed to failure of this project was poor planning. A-Bank has overlooked several planning functions and other details that lacked the required diligence and thoroughness of this project. A-Bank’s poor…show more content…
CIO assumed that the process should go smoothly since it consists only of software installation and employee training. However, they found out that there are more than these two steps supposed to be carried out in order to get the system up and running. Trying to accomplish this task fast, the project manager Skippy Smith did not pay appropriate attention to researching and creating the complete list of commands that produced receipts. Both Smith and the vice president of service, who helped create the list, did not consider any other stakeholders except tellers. As a result, accounting, real estate, and collection department did not have a chance to contribute to the project and assist with the list of commands needed for their use. Such attitude resulted in the incompleteness of the total commands provided to their vendor, Techsource, who discovered such mistake only at the implementation stage. Moreover, the project manager also did not coordinate with Vendor about upcoming updates for their host system that brought even more confusion to Techsource since they were supposed to adjust all the commands again to work with new receipt formats. Throughout the implementation stage of the project other stakeholders were affected. Testing mode for laser printers slowed down the work of the tellers; consequently, such situation led to dissatisfaction of the bank customers. The tellers and other employees of the A-bank were also disappointed in the system because it faced

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