Executive Summary
Value Proposition vs competition
Auer is a local historical chocolate shop that located in Geneva, and it is only one shop in the world. Actually, there is another chocolate shop that also named Auer in Nice, France. We thought that these two stores are same store at the beginning, however, we realized that there are totally don't have any relative between these two stores after phone call interview with Mr. Philippe who is owner of Auer. Auer is not a big chocolate company; the staffs that work in Auer are linked with each other. The sales staffs would tell the chocolatier that what customers think and wanted, then, the chocolatiers would create new flavor based on these ideas. Although Mr. Philippe didn’t provide any incentive
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Local people are their main target market, also they do have the online website to attract the worldwide tourist who come to Geneva.
External & Internal environment
Internal environment:
Auer is a small and simple organization. The leader could easily manage their staffs. Auer build a very good organization culture and a fine work atmosphere where could inspire the employee’s creativity of work. The CEO of Auer not always change due to it’s a family business so it change by generation to generation. Auer has a stable internal environment.
External Environment:
As Auer is a small and private business, the competitor is significant factor on how do Auer target their customers need and how do the design your business to obtain more market share. SWOT Analysis
Strength:
• Good brand value with long historical.
• Everyday fresh make and the quality
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Auer follows the Switzerland food production policy to make the chocolate.
• Should follow the Swiss rate and labor laws.
Economic:
• The interest rate will directly affect the cost of the stores.
• High labor cost. Switzerland has a high labor payment.
• Tax structure
Social:
• Lifestyle trend and eating habit changing might affect the customer marketing decision.
• Global Environmental awareness rising nowadays. Auer will turn off the light which is not necessary use at night to save the electricity and protect the earth.
Technology:
• People use technology nowadays, but Auer does not really focus on this part. It might make Auer loss some customers, rather than other competitors. The way that Auer could improve is to marketing on their website and e-commerce.
Legal:
• Store should follow the Food safety and hygiene policy.
Environment:
• Swiss has a very good living quality; therefore the stores should also provide a good atmosphere to the guests.
Creators / Craftsmen / Ambassadors
Contrary at what we might think, all the employees of the company aren't part of the Auer family. Only Mr. Philippe Auer who is the owner of the store is an Auer family
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