Case Analysis : Tylenol Recalls

711 Words Jun 20th, 2016 3 Pages
This paper will discuss the case study Tylenol Recalls (2010): It’s Still About Reputation concerning the Johnson & Johnson Corporation. The company’s most recent recall were products produced by the McNeil Consumer Healthcare unit, a subsidiary of the Corporation. Although J&J had faced recalls of its products in the past, particularly the 1982 Tylenol recall, the company had always handled the situations in a very effective manner, helping preserve their reputation. It wasn’t until the poor handling of the 2010 recalls that the company’s reputation came back into question.

Who was really to blame for the lax procedures found?
- It is ultimately the responsibility of the Johnson & Johnson’s top management to establish appropriate internal quality controls. Companies that manufacture and distribute drugs for consumer consumption need to follow the guidelines set forth by current Good Manufacturing Processes (cGMP). The U.S. Food and Drug Administration (FDA) inspects facilities to ensure compliance with cGMP standards. Prior to 2009, the FDA inspections had noted several problems with “laboratory controls, equipment cleaning processes, and a failure to investigate identified problems,” but these were “generally fixed” (Brooks, L., Dunn, P., 2015)
- Good quality control is a process that should be taken very seriously.
- Quality control should not merely be in the form of company policies or manuals. Rather, it is put into action by personnel at every level of an…
Open Document