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Case Analysis : Westlake Lanes

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Case Analysis – Westlake Lanes: How Can This Business Be Saved? Dianna Hernandez BIOLA University BUSN 240 – 02 Dr. Avila Case Analysis – Westlake Lanes: How Can This Business Be Saved? Leadership Challenges After the sudden death of Dane Sugar, Westlake Lanes was left to new board members. Since they already had careers of their own, they were not interested in the future of the business. They did not dedicate the time that was needed in order to continue the success of the business. Instead they made Shirley Smith general manager despite the fact that she had no experience in that area; this was the beginning of the business’s decline. Smith did not know how to properly run a business and so she did not cut excessive costs, look for alternative services, or outline employee roles. However, this was not her fault since she herself didn’t know what her job entailed. The board made the mistake of assuming that Smith was a knowledge worker as opposed to a manual worker (Drucker p.2). Smith was accustomed to taking orders from Sugar, but never learned how to manage others. The board also made a major mistake by keeping little to no communication with the employees running Westlake Lanes. This caused confusion for the employees since they did not know the details of their jobs; they had no instructions and so, “simply executed routine tasks” (Hammermesh & Zalsch p.4). When the new general manager, Shelby Givens, took over she had issues with the employees

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