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Case Brief Apm Orlando

Satisfactory Essays
Predication: On 01/18/16, Asset Protection Manager (APM) contacted APM Jakub Orlando regarding Customer Service Associate(CSA) Thelma Bynum, who was suspected of using the void function to void products from customers transactions and keep the money. Facts: On 01/19/17, APM Orlando reviewed CCTV Footage and POS transaction to confirm the allegation. CCTV Footage and POS transactions revealed CSA Bynum voided items from customers' transactions give the merchandise to customers and place the remaining funds on the side and near the register area. On 01/19/17, APM Orlando interviewed CSA Bynum with Store Manager(MGR) Christina Mcgrath-Magenta as a witness. During the interview, CSA Bynum denied the allegations and walked out of the
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