# Essay on Case Cafe D Pownd

1651 Words Aug 10th, 2015 7 Pages
1. What are the problems facing Jason Mah and the Café D. Pownd?

There are several problems facing Jason Mah and Café D Pownd. One serious problem, which arose from lack of space, was the confusion building in the queues since people had no idea which line they were in. There were times when people had been lining up in the interactive cooking line for several minutes when they actually wanted to be in the pre-cooked line. Another problem was the long lines tended to create a wall of people in front of the soft drink machines, becoming burdensome even with as few as 20 people waiting for service. In order for people to get drinks, they had to barge through a line of people. Usually this confusion caused spills and was annoying for
What is the arrival rate of customers desiring (made-to-order) interactive food?

The arrival rate of customers desiring interactive food is 8.75 customers.

Sum of all arrivals = 8.95 minutes
8.95x25%=2.24 (minutes for all self service arrival)
8.95-2.24= 6.71 (minutes for all interactive and pre-cooked arrivals)
6.71/3=2.24 (minutes for all customers desiring interactive food)
8.95/8.75= 1.02

The arrival rate for customers desiring interactive food is every 1.02 minutes.

8. What is the combined service rate of the two pre-cooked food servers?

The combined service rate of the two pre-cooked food servers is 1.03 minutes. This is the average of the 35 samples taken.

36.21/35= 1.03 minutes

9. What is the combined service rate of the two interactive food servers?

The combined service rate of the two interactive food servers is 5.98 minutes. This is also derived from the 35 samples presented and is the mean of the interactive service times.

209.23/35=5.98