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reid_cut_CH_hr.qxd 11/9/09 12:03 PM Page 35 CASE: FabQual Ltd. FabQual Ltd. manufactures parts and subassemblies for a number of small-volume manufacturers of specialized construction equipment, including bulldozers, graders, and cement mixers. FabQual also manufactures and distributes spare parts. The company has made a specialty of providing spare parts for equipment no longer in production; this includes wear parts that are no longer in production for any OEM. The Materials Management Group (MMG) orders parts— both for delivery to a customer’s production line and for spares—from the Fabrication Department. Spares are stocked in a finished goods store. FabQual’s part number 650810/ss/R9/o is a wear part made only…show more content…
INTERACTIVE CASE Case Questions 1. Kayaks!Incorporated has always measured customer service as the number of complete orders that ship on schedule. Using this measure, calculate the customer service level provided by Kayaks!Incorporated. 2. Does this method of calculating the customer service level make sense for Kayaks!Incorporated? 3. What other methods might be useful in measuring Kayaks! customer service level? How would these affect your analysis of customer service? 4. What is your report to Aeesha Grant with regard to the customer service being provided by Kayaks!Incorporated? Virtual Company www.wiley.com/go/global/reid On-line Case: Cruise International, Inc. Assignment: Innventory Management at Cruise International, Inc. In this assignment you will work with Andrew Jaworski, the cruise ship’s Medical Officer. He has a special offer from a supplier for a disposable syringe filled with a premeasured dosage of medicine to alleviate motion sickness, which needs to be evaluated. He has provided you with all the necessary information needed to analyze the quantity discount offered by the supplier. One additional concern comes from Peggy Johnson, the Corporate Medical Officer. The Food and Drug Administration (FDA) is currently testing a new motion sickness medicine that would make the other
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