Case Management : An Effective Component Of Health And Behavioral Health Service Delivery

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Case management can be traced back to 1890 -1910 during the Settlement House era where professionals guided families through public services, mobilized communities, and empowered people to seek a better quality of life. These early professionals pioneered the practice of building relationships, negotiating fractured services, and educating individuals, all critical aspects of case management today (Dziegielewski, 2013, p. 312).
Since 1975 case management services have been gaining support and being recognized as an effective component of health and behavioral health service delivery (Dziegielewski, 2013, p. 312). A review of the literature reveals that case management services in healthcare settings can be a fragmented service with a
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Third, employers began creating case management programs for medical claims aimed at cost containment. Fourth, the rise of chronic illnesses as a leading health problem made the coordination of multiple systems of care a necessity. Finally, acute illness prevention efforts can be coordinated by case management providers (as cited in Corcoran & Roberts, 2015, p. 867).
Berger identifies five models case management in the hospital setting; primary care case management, medical case management, social case management, medical-social case management, benefit case management, and case management team. Slight differences separate the models, but they share commonalities. Of significance is sequencing activities for effectiveness and efficiency, facilitating high-quality care, and cost-effectiveness (as cited in Corcoran & Roberts, 2015, p. 869).
Medical-social case management is the model that most aligns with social work professional values and ethics. Berger explains that “medical and social case management are integrated to provide a more holistic approach to managing health care delivery. This is premised on an ecological approach in which medical, social, economic, and cultural factors are synthesized to frame the case management process” (as cited in Corcoran & Roberts, 2015, p. 896). Although the other models are useful for health care providers, they limit the scope of the
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