Case Number 1

2274 WordsJan 31, 201410 Pages
Case: Magrec Inc. 1. Place yourself in the role of the manager. What should you do now? After considering what happened, would you change any of your behaviors? I would let a day pass and then request another meeting with Dinah indicating a sincere desire to work through the matter and the need to come to an understanding and agreement of how to work together and with the team moving forward. At that meeting, I would start off and thank Dinah for bringing the Partco matter to my attention. I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with…show more content…
This is where Pat must take the role of a manager and do what she feels is best for both Dinah and Magrec, Inc., which is to recommend that Dinah move away for a while.While Pat is recommending this to Dinah, she feels a situation of cognitive dissonance in that she takes offence to what Pat has told her. Dinah feels that what she has done regarding speaking with Partco about the faults within the coding heads is the only correct thing to do. She feels that the corporation as a whole has turned on her, including Pat, because she has done something ethical for an important customer. Dinah cannot understand that the way she has handled the situation is wrong rather than ethical. This case is an example of why it is important to work within a corporation with other employees and co-workers before making a decision that can put a well running business in the ground. Case: Xerox 1. How would Xerox define diversity? How has its definition changed over the years? In business, diversity has seen action in the managing of human resource as essential capital in fostering businesses at a global scale. Diversity is also seen as a concept where differences can be a powerful resource. Based on the Case facts, Xerox value diversity as the most priceless resource to drive the company towards achieving its goals. According to Xerox Chairman & former CEO, Anne M. Mulcahy, diversity is not just about race, gender, age, sexual orientation or
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