Case 14 “Ramrod” Stockwell Teaching Notes Copyright © Gareth R. Jones, 1994
Synopsis This case considers conflict and politics in organizational settings. Ramsey “‘Ramrod” Stockwell, vice president for Production at Benson Metals, is becoming very uncooperative and difficult. Ramrod is having frequent run-ins with sales, who are exasperated with his uncooperativeness and refusal to supply them with reliable information concerning delivery dates, and production scheduling. Most students feel the problems stem from Ramrod, his obstinacy and “rough diamond” personality. They favor firing to reducing conflict and getting Benson Metals back on track. The problem is due to the internal power structure, unchanged in a changed
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Sales wants a rapid response to unexpected customer requests or tries to discover production’s plans or when the finished product will be ready. Morale is falling as the effects of these conflicts spread. Managers in different functions are taking sides, usually siding with sales against Ramrod and production. Communication and decision-making have slowed as a result of uncooperative attitudes. Integration between functions is falling. This is dangerous for non routine technology that requires a high level of differentiation and integration to be effective.
3.What is causing these problems in Benson Metals?
The sources of the conflict can be isolated. Keep the discussion focused on the people, principally Ramrod, and examine what he is doing wrong; this approach makes the later analysis of power more dramatic. The attitudes and behavior of Ramrod Stock well cause the problem. Although he is competent, he causes conflict within his own function and other functions. In his own function he fails to delegate authority and keeps the reins of power in his own hands. He has a centralized management style and does not share information, which makes it impossible for subordinates to provide salespeople with the information they need. He does not follow the chain of command; he goes to people only when he needs them. Violating lines of authority reduces the authority of his
The political frame focuses on the pursuit and use of power in an organization. The type of organization does not matter, as any organization can have internal and external politics affecting it. Everything from a government organization to a small sole proprietorship business run from home can be subject to the workings of the political frame. In fact, politics are present whenever any person has to interact with another person, either face to face or remotely. Retail organizations are susceptible to this, as well, and the larger the organization, the more politics come into play. Wal-Mart, being a large organization, is no exception. This paper discusses the organizational structure of Wal-Mart in the political frame.
1. Which firms are the “identical twins” of the Collinsville investment? Using the β’s for those assets and the methodology learned in this course, determines the appropriate discount rate for the Collinsville investment.
Bolman and Deal (2013) stated that in the political model individuals competed for power and scarce resources. Bolman and Deal also noted that conflicts were common because needs and perspectives were different between individuals. Degn (2015) noted that managers attempted to sell a message and gain influence from individuals to obtain a certain goal. According to Bolman and Deal (2013), power can be concentrated in the wrong place, so goals were not completed.
In an attempt to explain the process of conflict and its concepts, this paper will review the movie “Temptation.” In spirit, this paper will identify three major conflicts within the movie, as it relates to conflict resolution. In order to grasp a true concept and analyse this movie, the term conflict may be defined as “an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals” (Wilmot & Hocker, 2011, p11).
Political Activity is alive and well in organisations – one of the biggest killers of productivity is not a lack of innovation, productive systems or visionary thinking, its politics (Fraser, 2013, p. 1). It is a major issue in organisations as the individual who controls their working relationship consumes time and resources for their own gain at the company’s expense. In this
Choosing a topic and problem for a signature assignment which is very close to a research topic could be a hurdle. It requires good literature review which is derived by tapping and evaluating previous researchers’ efforts and expertise. A potential research study on “Conflict Management Styles among Corporate Executives in Developing Countries – Nigeria a Case Study” is considered for a signature assignment. Conflict is inevitable and exists everywhere. In organizational system, conflict and methods of conflict management influences different groups (employees, management team and executives).
Dynacorp is a worldwide information systems and communications business. In 1990 the company started to have fewer earnings than in the past, so the CEO tried to change the design of the company to run better. In this paper, I analyze this organization though the political lenses to better understand how changing the structure can help improve revenue and quality. As discussed in the book, the political lens sees the organization in terms of conflicts of interests, power, and goals among individuals and groups within the organization. The way to understand the dynamics of political conflict is to understand who has power, from where that power comes, the basis of the power and how much
That's when she faced a difficult ethical decision: She could order the shirts from a low-cost company in China or she could order them from a fair-trade company in San Francisco, which provided safe conditions and higher wages for the workers who made the clothing. The fair trade shirts were $28.65,making the grand total for her project $8,595. In contrast, the Chinese T-shirts were $5.50 each, and the company's Web site promised fast and free delivery for a grand total of $1,100.
To explain these tensions O’Leary uses three lenses: Bureaucratic politics, Organizations and Management and Ethics with the help of three in-depth case studies and 21 mini cases. These case studies involve the
As the expression of employees' dissatisfaction and differences with employers, conflict is regarded as bad and irrational for the organization and should be kept down through some forcible ways. Conflict can arise from employees' misunderstanding of the direction of the organisation or the poor communication between the staff and the management, enabling employees to substitute alternative agendas instead of the organisation's agenda (Bray, Deery, Walsh and Waring, 2005). Moreover, conflicts can arise from the poor management that caused by the management's failure to identify and meet employees' basic needs.
You work as an external consultant specializing in understanding how internal politics impact organizational effectiveness. Recently, you 've been contracted to diagnose the political culture of a Health Maintenance Organization (HMO) operating medical clinics and hospitals throughout Minnesota. Using Bolman & Deal 's political frame describe (in paragraph form) what you will seek to learn regarding the organization 's political culture.
In the Romano Pitesti case, Tickton-Jones’ Management Team is faced with a situation that is not altogether uncommon in the business world, in that some employees feel that members of the Sales staff are being given “special” treatment by the company. Romano’s actions have probably not been as bad as what has been described to Management, but due to the fact that employees are still trying to find their place in the new, combined company, any hint of “unfairness” is immediately put under a microscope by other employees, and therefore, Management will have to take some sort of action, in order to show the other employees that their concerns are being taken seriously.
1) Changing trends in the electronics manufacturing industry that caused changes in clients' order needs
The sources of the conflict can be isolated. Keep the discussion focused on the people, principallyRamrod, and examine what he is doing wrong; this approach makes the later analysis of power moredramatic.The attitudes and behavior of Ramrod Stockwell cause the problem. Although he is competent, he causesconflict within his own function and other functions. In his own function he fails to delegate authorityand keeps the reins of power in his own hands. He has a centralized management style and does not shareinformation, which makes it impossible for subordinates to provide salespeople with the information theyneed. He does not follow the chain of command; he goes to people only when he needs them. Violatinglines of authority reduces the authority of his managers and also leaves them uninformed.His attitudes affect relationships with other functions, especially sales, because he also does not allowsubordinates to share any but routine information. Because of the centralization of authority in production, subordinates do not possess information. Only Rob Bronson, the vice president of
Organizational politics: Divergent viewpoints about how resources, rewards, and punishments should be distributed bring about political resistance to organization change.