Case Study 1: Closing Gaps and Improving Performance: The Basics of Coaching

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Case Study 1: Closing Gaps and Improving Performance: The Basics of Coaching Cortney Hansen Ottawa University BUS 7003 – Developing Leaders and Leadership Capabilities March 22, 2015 Introduction "Coaching is an interactive process through which managers and supervisors aim to close performance gaps, teach skills, impart knowledge, and inculcate values and desirable work behaviors" (Harvard Business School Press [HBS Press], 2006, p.2). Effective coaching can have lasting results for both the individuals involved as well as for the company in which it takes place. Throughout this case study this student will explore the topic of coaching including problems and solutions that may occur. Body of Literature Overview of Case…show more content…
Recommendations for Future Coaching can be used to create "a strong, vibrant workplace where managers engage both the hearts and the minds of individuals and teams in using all of their talents to contribute to high performance results" (Wright, n.d., p.1). There are several expert suggestions for improving coaching skills as well as the success for an organization. Wright (n.d.) suggests several strategies including listening, silence, and unconditional positive regard to become a better coach (HBS Press, 2006, p.3). It's very important that any reasonable and effective coaching plan is devised and agreed upon. They plan shouldn't be too far from what is achievable yet should provide some challenge for the employee. It's also important for both sides to be actively involved throughout this plan. The coach should be available to advise the subordinate when needed and offer help as well as critiques as needed. The plan could easily fail if the subordinate isn't provided the appropriate coaching throughout the execution of the plan. The coach needs to coach in a manner that the subordinate can learn. While coaching, it is important for the coach to understand the differences between praise and positive feedback and between criticism and negative feedback (HBS Press, 2006, p.12). It's important to understand the differences between the vocabulary so the proper type of feedback can be given to achieve the desired results. Effective communication is often a

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