Case Study 1: Midsouth Chamber of Commerce Essay

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Case Study 1: Midsouth Chamber of Commerce-The Role of The Operating Manager Information System Question: Something had to be done- but what? After reading the case, one continues to come up with new problems and issues along the way that are related to information technologies. The three main problems we encountered in this case are lack of IT knowledge, inappropriate planning, and ineffective and inefficient Resource Management. Each of these issues requires specific attention to fix the next problem and so forth. The solution to attack each individual problem or issue will be explained as follows. Problem #1 Attempting to manage the conversion from an old technology system to a new one without the proper knowledge or background…show more content…
Delaying the IT investment on the new system would have been the best option, since it is a good way to maintain costs down. Solution MCSS needed to implement a realistic timetable that will give it enough time to test and apply all of the operations functions before the Y2K ordeal. Now, the MCSS needs to execute the full implementation of the new system immediately before reaching the year 2000. This will prevent all systems malfunctions. In addition to that, Mr. Lassiter needs to get more people from UNITRAK to come over and work with MCSS personnel to get them adapted to the new system. Problem #3 In the organizational structure of MCSS, there was a lack of communication, which failed to address the increasing problems that resulted in loss of control. Solution Mr. Lassiter, being the manager of sales and marketing, should have addressed the entire organization of the new system changes. He did not even address the full system conversion to several of his own staff members. Also, Mr. Lassiter anticipated Kovecki had studied the documentation, which he had not. Mr. Lassiter needs to prepare a special meeting with key members of staff

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