Case Study 4

Decent Essays
Andy Sparks
BUSI 600
1. What would you recommend to the board of NCRCC with respect to adding or changing programming activities like social activities for adults, families with children, and children?
Based on the initial investigation, and after the discarding of error sources, I would recommend to the board to incorporate more social activities for the adults (Cooper & Schindler, 2014, p. 256). This is due to the seasoned members’ complaints on the lack thereof. After a poll was taken and the external validity was verified through scientific measurement, social activities seemed to be one of the biggest concerns for the tenured members. An index was created to further measure customer satisfaction of the younger group in regards to
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Of the 41% of the tenured customers that stated they belonged to a swimming and tennis club, 80% of them agreed that a cultural change would suffice. Finally, since the formal dining room generated the highest dissatisfaction scores, I would especially spend some time in this area. I would recommend that the dining room was re-designed to a modern theme, after there would be a unanimous decision from the
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